Frontier Airlines - Worst Customer Service Ever!
Due to storms across the Plains(or so we were told), our flight was over 30 minutes late leaving Atlanta.Knowing that we only had 35 minutes to make our connection, I expressed my concern to two of the flight attendants on the plane before take-off.
They assured me that due to flights being late that it shouldn't be a problem making our connection since the tower was aware. I would like to know why at this point we weren't put on the stand-by list for the next flight? We arrived 15 minutes after our connecting flight left. We were offered stand-by on the last flight to Phoenix along with 10 other passengers.
We were told that there were no seats available the next day & would have to fly stand-by on any of the flights to Phoenix on Tuesday. We were confirmed for a flight on Wednesday. This was unacceptable since we had to return to work on Wednesday. When I asked if we would be provided with food & hotel vouchers I was rudely informed that it wasn't Frontier's fault & that we would not be given any form of compensation.
Taking matters into our own hands, we chose to fly into Las Vegas & rented a car to make the 5-1/2 hour drive home. We arrived home 10 hours later than had our flight waited for us. I was told that flights cannot be held yet as I sat waiting for the stand-by flight I witnessed Flt 583 to Salt Lake City at 7:05 pm being held for a flight that had arrived late at the gate next to it. I have been flying for 40 years.
I have seen a drastic decline in the quality of air travel over the years. To go from getting a hot meal on the plane to having to pay for a can of soda is unacceptable. The lack of compassion from Frontier's customer service center is disturbing to say the least. I wasn't even offered a discount voucher for a hotel as I was told I should have been.
It's a shame that the customers who pay for a service are treated with disrespect.
Without customers there would be no airlines!I will gladly pay extra next time to give my business to an airline that provides good customer service & cares about their passengers.
Review about: Frontier Airlines Flight Attendant.
Reason of review: Poor customer service.
Monetary Loss: $52.
Preferred solution: Full refund.