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My now husband and I booked our trip to our wedding through Frontier. After waiting in the airport for a 3 1/2 hour delay, we were told our flight was cancelled due to mechanical issues with our plane.

We were instantly refunded the price of our tickets (roughly $400). Frontier then proceeded to offer us vouchers for up to $600 EACH if we wanted to book on another airline because they had no other flights that day going to our destination. We had to pay an additional $1200 out of pocket for the tickets that we booked with another airline. After returning home from our wedding, we went online to claim the vouchers to reimburse us for the $1200.

After a few weeks, nothing. Long story short, Frontier subtracted the original $400 they refunded to us for our tickets from the $1200 we spent on tickets with another airline (mind you, there is NO mention of this on the voucher - just that they'd reimburse us for the inconvenience of having to book another flight to our WEDDING the day we were supposed to leave.) We missed two solid days with my 11 year old step-daughter who couldn't understand why we didn't come get her as originally planned (our flight went to a different city). After almost FOUR MONTHS and probably upwards of 10 phone calls and numerous HOURS spend on the phone arguing with Frontier, we received our $800 reimbursement for the $1200 tickets we bought.

Beware...you are still going to 'pay' for your ticket - they aren't free and Frontier definitely doesn't reimburse you for the full amount as the voucher states. We were bounced around so much during those 4 months to so many different people that I have THREE PAGES of notes from all the calls...totally ridiculous.

Reason of review: Problems with payment.

Monetary Loss: $400.

Preferred solution: Full refund.

Location: 5757 Wayne Newton Blvd, Las Vegas, NV 89119, USA

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