Frontier Airlines
Reviews and Complaints
I was charged for a round-trip ticket and only received a one-way itinerary. I need my money back. Someone need to contact me at 404-861-**** to explain how the *** I paid 67 and change for a one-way
- - Booked round-trip but got a one-way itinerary and charged $120.
- - Frontier price appeared as $67 in some change, please call 404-861-**** to explain.
I booked for a round-trip ticket and only received a one-way itinerary and I was charged $120 for that but Frontier airline was only $67 in some change. Somebody need to call me at 404-861-**** to explain how the *** this works.
User's recommendation: Never again in this lifetime
Gr8 flight
- - Frontier is no-frills and has no refunds.
- - Orlando–St. Louis fares about $39–80; no bags or seat selection; delays or cancellations occurred.
I use frontier 7-8 times a year. It is no frills and no refunds.
But you get more than you pay for. Check your bookings twice before confirmation. I fly Orlando to St.louis for $39-80. No bags, no seat selection.
They have had maybe 3 delays or cancellations in about 40 flights. I highly recommend if you are ok with no frills.
User's recommendation: Book carefully on line. And enjoy savings.
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Verified ReviewerThe absolute worst
The reviewer tried to contact the company before posting this review.
- - Voucher under old name; tried to book with new last name after submitting court docs, but still no response and no phone number.
I have a voucher in a previous name; been trying to contact them for weeks to book a ticket using my voucher with my new last name after submitting the court document over a week ago. Zero response; 3 separate chats where I waited hours; was told it would be expected.
Never happened! NO PHONE NUMBER!
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Verified ReviewerVery bad experience
- - I paid baggage and carry-on fees; Frontier denied them and charged $74 again.
- - Flight was delayed 10 hours and boarding pass was wrong at BWI.
I had been given the wrong boarding pass. I was very tired after being delayed at the airport for 10 hours the Frontier flight was very delayed.
Once we were ask to board our flight going to Tampa International Airport I handed the boarding pass to the attendant she ask for my ID.After her realizing the boarding pass was not mine she informed Me I could not board the flight I panicked I had not even checked the boarding pass to make sure it was my info. As all the passengers were boarding I plead to her to look at the ternary on my phone. She stated I was going to Orlando Fl Airport I was totally upset I do not know anyone o. ORLANDO FL.
I am almost 70 years of age I had so many alarms going off in my body all the while I had to beg the attendant to please look at my phone. I called a family member to tell them I would not make my flight due to the mismanagement
I tried showing her my itinerary and she she kept denying what was in front of her . The only way to continue my travels was to pay her $74.00 For a medium size purse for carry on which wr had already paid for but, I had to pay twice for thst one carry on
again. I want a refund for that overcharge
There is so much more. First mistake.Second mistake.
I went through security a couple of times the flight had been delayed 10 hours. Security gave me the wrong boarding pass. I did not notice the wrong noarding pass.After being at the BWI airport 10 hours it was time to board my flight. As I approached the desk to give attendant my boarding pass she announced I could not get on the flight.
I was exhausted and flabbergasted at her non professional attitude I tried showing her my ID and begging her to not let me miss the flight I paid almost $500.00 to be on. I continued trying to show her my itinerary on my phone which she kept insisting for me to get out of line and announced to me that this airline was taking me to Orlando Fl. I about had a stroke It was very late after midnight I believe I then called my family member telling them I would not be home. The thought of spending the night at the airport due to misdeeds on part of the Frontier staff was shocking and dangerous to my health and frightening!
I then dared to approach her once more to make my plea so I ask her for a supervisor she then stated she was a supervisor. I put my phone on her desk and said do your job look at my itetenery . Suddenly, she said you may go ma'am on your flight. When I finally got aboard everyone was leering at me as tho I was delaying take off By this time I was more than shook up I ask the flight attendant for a cup of coffee she said there is a charge.
I told het I was too tired to get my bag and retrieve my money. She didn't bring me a cup of coffee. The least she could not due. By this time I was livid at the choice of using frontier airlines.
I have several more flights to take I think a free flight and refund for the baggage I paid twice for to also be refunded to me . Sincerely, Brenda Davidson 443 468 **** .
User's recommendation: Don't take this airline.
The insistence Frontier staff have about being right despite the facts in front of them proving otherwise must be something they teach in orientation.
Haines City, Florida
Bad customer service
- - Tried for over 24 hours to get information on a confirmation code.
- - Phone calls have long holds with a three-hour wait and no callbacks.
Ive been trying for over 24 hours about information on a confirmation code. No one talk to you.
Everytime I called I was put BBB on hold and They have a three hour waiting period and everytime I left my number for ñ them to called back but Never happened. I called 12 times today.
I tried the chat about 10 times and nothing happened. I am so sooooo frustrated!
User's recommendation: Dont book with them
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Verified ReviewerI wanted to change my departure to April 15. Same time but there were no seats
The reviewer tried to contact the company before posting this review.
- - Kiosks were broken, long lines, one attendant, and I missed check-in.
- - Round-trip cost $83; add $140 for luggage; I worry about the return.
I submitted a pisscustomer reply and the response I received was very unprofessional. I would like this looked into. The person who wrote this should not be writing responses
I was late checking in, so they wouldn't allow me on the plane. I would've made it if there had been more than one attendant helping people. I had to walk to gate A77, which is Customer Service, to get a boarding pass. After I got the boarding pass, I had to walk to A57 to board the plane.
Of course, I didn't make it. I'm 72 years old, had a double hip replacement, and have a stent in my main heart valve. I was put on two waiting lists. No room on the plane.
I finally flew out on United, which I went through horrible. I'm worried about the flight home, hoping that won't happen again.
I can't believe you have to pay for carry-on luggage; the flight was round trip only $83. That's not including the $140 for luggage.
- Cheap fares
- Need more help
- No more
Preferred solution: Full refund
User's recommendation: Good luck
Las Cruces, New Mexico
Frontier Airlines is a joke!
Luggage is stuck in Austin & needs to be returned to Denver. Claim filed over 48 hrs ago & no response. Tried their stupid chat line just now for almost 2 hours & they kept disconnecting me!
User's recommendation: Do NOT use this airline unless you don't mind paying almost $200 for ONE suitcase because it was 12 lbs over! Their flight delays that go on for 2 hours turning an already 5 hour layover into a 7 hour one! And if your bags lost you can forget about them helpingvyou
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Verified ReviewerIncompetent Airline
- - Islip to Tampa had a three-hour delay; five minutes before departure it was canceled with no explanation, and rebooking was limited.
Do not fly Frontier Airlines. Today, after a three-hour delay, our flight to Tampa from Islip finally arrived.
Unfortunately, 5 minutes before departure, the flight was cancelled with no explanation. Passengers had bags checked, etc. The gate attendant could provide no reason for the cancellation, and Frontier is unreachable as they hide behind automated chats, essentially zero customer service. Rebooking is impossible for most customers since they only fly to Tampa twice a week.
The flight was packed, families with infants, etc., a deplorable situation. This airline has zero regard for its customers and should be avoided.
- No pros
- Complete disregard for its customers
- No customer service
Preferred solution: Full refund
User's recommendation: AVOID THIS POORLY RUN AIRLINE
Replying to
Worst airline ever
The reviewer tried to contact the company before posting this review.
Canceled flight..last second ...held my bags for 4 hours ...the worst flight experience ever...no communication
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a refund
The reviewer tried to contact the company before posting this review.
- - Gate closed at Atlanta; we couldn't board.
- - They charged $186 to rebook; fees were not waived.
- - Poor service and rude staff; I missed my son's game.
I arrived for my scheduled flight to Atlanta airport, but when I got there, the flight agent closed the gate and wouldn't let us in. Then, they charged me $186 more to rebook another flight.
She told me to go to the ticket counter so they could waive the fees. The so-called customer service was non-existent; they were rude and dismissive. They called up another customer while I was still standing in front of them. I don't understand how a company can function so poorly.
They charged me a total of $457 when my total was supposed to be $281. Frontier has delayed flights all the time and never pays customers for wasting their time. I spoke to two so-called supervisors and a manager, but got nowhere. They are all the same; they are not there to assist customers.
You can't call Frontier on the phone; they have a robotic chat that is useless. We should not accept this type of behavior from Frontier.
It is unfair how they continue to rob their customers. I am very upset; they are causing me to miss my son's football game tonight against the Miami Hurricanes.
- Prices can be fair
- No customer service just a bunch of rude individuals
Preferred solution: Full refund
Translation: For whatever reason (no on cares) I was LATE for my flight and missed boarding. I now think that I should get something for being stupid. There, I fixed it for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged for baggages on the App.
The reviewer tried to contact the company before posting this review.
- - Used the app to check in and prepare boarding documents for wheelchair needs.
- - Charged twice for 1 carry-on and 1 bag (36 lbs); refund requested and a call.
I used your App to check in prepare my documents and be ready to board the plane because I am wheel chair bound.
I went to pay for baggages 1 carry on and 1 checked bag 36Lbs. It charged me twice totaling over 400 dollars.
Please just refund the difference. Please call to discuss needed changes.
Thank you. Patrice
Preferred solution: Full refund
User's recommendation: Do not fly Frontier, there is no I mean no customer service or help for custoomers.
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Verified ReviewerDamaged luggage.
First, luggage was lost; then, after it was found, it was damaged. Paint was scraped off on both sides. They would not resolve the problem because too much time had passed.
Preferred solution: Apology
User's recommendation: Don't fly frontier airlines.
Syracuse, New York
Flight delay by over 12 hours. No customer service. Impossible to reach anyone by phone or in the actual airport.
I will never attempt to use this airline again. I will make sure every person I know who is flying NOT use this airline.
Worst experience ever. Zero Customer service.
User's recommendation: Do not use this airline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInappropriate/ coercively charges
- - We were charged again for carry-on baggage already included in our upgrade.
- - The charge was due to a wheelchair-using passenger who boarded before us.
For an upgraded business class, we were forced to pay again for carry-on baggage that was already included in the ticket, simply because we flew in with a passenger (my mom) who was in a wheelchair (85-year-old female) and was unable to carry her luggage but had boarded before us. This airline is relentless and fraudulent.
- Fraud
- Fraud
Preferred solution: Full refund
User's recommendation: DO NOT FLY WITH FRONTIER
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCarry-on charges
The reviewer tried to contact the company before posting this review.
- - Carry-on was included, but $100 per person was charged at the gate.
- - After 2.5 hours on support, we got our money back.
We had bought our flight tickets online with carry-on included. A Frontier check-in agent helped us check in and everything went fine until we got to the gate. The Frontier boarding agent made us each pay $100 ($200 in total) for our carry-on luggage (that both fitted in the boxes at the gate) even though our itinerary said it was included.
After 2.5 hours of waiting on their costumer service line, we finally got our money back
- Great for a quick trip with only 1 person item
- Rip you off with baggage
- Luggage
Preferred solution: Full refund
User's recommendation: Don’t fly with Frontier Airlines
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Did you purchase a carry on or checked bag? Or seat assignments or upgrade?
Frontier like other budget airlines charge for everything separately. $ 67 round trip even for a budget airline seems pretty low.