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Complaint Description: I purchased a flight with frontier but Frontier refuse to issue my boarding pass even though I arrived at the airport one hour prior to departure. I purchased a flight for carriage with Frontier Airlines for May 22, 2015 for carriage from...
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Anonymous
Helene Therese

Helene ThereseI am frustrated as I CANNOT print boarding pass. Phoned representative, she was not able to help. Said I should go to airport kiosk. The process online kept say...

Anonymous
Anonymous

This exact same thing happened to me tonight in the SLC airport. I had checked in 22 hours before my flight, got to the airport tix counter 55 mins before my flight I just nee...

1.0
#648911
Reply to reviews
So our flight was supposed to leave at 8:20 pm it’s now 1:00am they are missing a part to start the aircraft in the middle of the night they are trying to borrow one from another airline. Why are you in business this is ridiculous and the have a nerve to charge $45 for...
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Anonymous
Anonymous

"Why charge for everything when you can’t afford to get your own equipment."I'm not sure where you got they couldn't afford to buy the part. Do you think another airline is ju...

1.0
#1159720
Reply to reviews
My friend and I flew Frontier recently between Tampa and Las Vegas, round trip. We chose Frontier becasue these flights were nonstop and at an unusual time, which we actually prefered. We were not prepared for the seats. I have very sever fibromyalgia. Which is wide...
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1.9
I didn't like
  • Horrible seating
  • Lack of inflight service
#1165556
Reply to reviews

Frontier Airlines - Non refundable tickets

Frontier Airlines
#1149124
1.0
Details
My mother passed away, and I was booking a flight for my sister to come out for the service not only could I not understand this person but they got the dates wrong and screwed up the ticket and refused to give me my money back. Not my fault but this difficult time in life is only good for people to make money off of
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Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Frontier Airlines - Unauthorised amount charged to my account

Frontier Airlines
#1122588
1.0
Details
They charged an amount to my card that was unauthorised for baggage that was included I had no problem when I left St. Louis but in Florida they charged a fee to my account This will be the last time I will ever use Frontier they stink.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Frontier Airlines - Half full
1/1

Frontier Airlines - Half full

Frontier Airlines
#1125008
The plane was half full and not one person was sitting on the exit Aisle rows...The steward would not let me sit there unless I paid 50 extra dollars even though no one was sitting in there.
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Frontier Airlines - Terrible. Never again will fly with frontier

Frontier Airlines
#1159582
1.0
Details
Service terrible. . overcharged for bag. Attendants on plane rude to mom with kids...
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
I booked a flight with frontier AND paid the travelers insurance due to being advised I'd be able to make changes to my flight need be. My grandmother was in bad condition and I did not know what was going to happen so I booked a flight hoping I'd be able to make it on...
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1.4
#1148660
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I booked a last minute round trip flight to go to Daytona Beach back in Nov. to get eloped I paid $144 round trip and didn't read any reviews or expect anything spectacular. I was pleasantly surprised that everyone was very nice from the customer service staff at the...
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4.6
#1158266
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Frontier changed our flights two times. One with a 15 hours layover and the second time 5 days PAST our departure. I cant believe that they just change your flight let and right and on top of that they charged us $450.00 to "cancel"!!!!!! If we cancelled I understand...
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#1150938
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Frontier Airlines - Epitome of Incompetence
Frontier Airlines - Epitome of Incompetence
Frontier is the worst functioning business I have ever had an interaction with. I don’t know how they spread so much disappointment and rage and still manage to stay in business. Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before...
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Anonymous
Anonymous

All airlines had delays this day and in prior days.It may have been clear that day but air traffic control has to try and catch up when there is weather and may have to cancel...

Anonymous
Anonymous

The whole review becomes irrelevant to me when it contains a blatant lie. The other airlines were NOT functioning fine at Christmas. Every airline had delays due to weather ...

1.2
I didn't like
  • Canceled flights
  • Useless employees
  • Schedule change - bad options
#977302
Reply to reviews
Never again will ever book a flight with Frontier!! Their customer service caused me to miss a flight while My family and I had been standing in the check in line despite having 45 minutes to board. They said that the bagage had to checked in 45 minutes prior to...
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1.0
#1126641
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We reserved discounted round trip tickets to Florida through Expedia on Frontier Airlines. We did take out flight insurance, thankfully, because the add-on fees for cancellation with Frontier, unless you cancel within 7 days of purchase, exceed the full price of the...
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1.5
I didn't like
  • Fees
  • Cancellation and hidden fees
#1170039
Reply to reviews

Contact Frontier Airlines

Mailing Address:
Frontier Airlines, Inc.
Attn: Customer Relations 7001 Tower Road
Denver, CO 80249-7312
US
Phone:
(800) 265-5505
More
Going to Denver from Milwaukee we stood in line for too long of a time because there was only one ticket agent checking hundreds of people in. Then rude desk agents insisted we were at the wrong gate when we were at the right gate. Flight was late. On the return trip...
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1.4
#1159164
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