Frontier Airlines Reviews and Complaints | flyfrontier.com @ Pissed Consumer

New Reviewer

Feb 17, 2022 VICTORIA D Yzu

AFTER BOARDING IN THE PLANE THE CREW GOT ME OUT WITH NO REASON

1.0

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I am a tourist travelling from Miami to Punta Cana, On my return, after passing all the controls and once I was in the plane with my docs ok and my boarding pass, the Frontier crew decided I couldn't fly because one of the numbers in my passport didn't match with their system. No idea why, because all my documents were correct including vaccines and negative covid test. I was forced to abandon the plane and buy a new ticket!! apparently my booking was blocked. I am waiting for a refund for all the expenses incurred. plus two more hotel nights, two more taxis, new covid test,,, etc. Unacceptable, unprofessional, weird, no resources, poor and cheap.... thisd dis low cost airline frontier.

User's recommendation: Dont fly with Frontier airlines.

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1 comment

May 21, 2022 PissedConsumer2185457 #2185457

They’re awful

0 0

Featured

#3345953

Location

Miami, Florida

Loss

$400

Preferred solution

Full refund

Jun 29, 2022 PissedConsumer3716697 of Freehold Township, NJ

Voucher

customer service at the trenton mercer airport announced if you give up your seat because frontier airline overbooked 14 seats they will give you $1000 per ticket is a joke. what i received is a $50 voucher the same day.

User's recommendation: dont use frontier airlines.

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#3716697

Location

Freehold Township, New Jersey

New Reviewer

Jun 28, 2022 Sheila O Pgq

Awaiting refund for 1 year

On 6/24/21 flight 1259 was cancelled. I received $800 reimbursment for myself and my husband. On 7/1/21 flight 1258 was cancelled. I was told I would be reimbursed for the cost of my ticket totalling $554.40 One year later, hours on the phone and sending emails, I am still waiting for this check. I have been promised numerous times that the check is being processed. This is cruel and torturing. I have just prepared a letter to send to the Corporate office and if I still get no results, I plan on filing a claim in court. Ref # RYK5UZ

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#3713887

Cons

Awful customer service

Loss

$724

Preferred solution

Full refund

Jun 26, 2022 PissedConsumer3706769 of Ponce, Puerto Rico

Incident on flight #118 on June 22

A flight attendent opened an over head bin and dropped my Cain on my head as well as the young lady in front of me . I was on seat 4D , she was 3D. After giving us bags of ice and Advil she came to each of us and said she needed info for incident report . Touched my...

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#3706769

Location

Ponce, Puerto Rico

New Reviewer

Jun 25, 2022 Theresa G Suo

Terrible service

1.0

Update by user Jun 25, 2022

booking a ticket to go see his brother and they bumped his flight twice and i cannot get anyone from frontier airlines customer service to help or even answer the call

Original review posted by user Jun 25, 2022

my husband was at Atlanta airport for a flight ny, to see his brother in the hospital who is having open heart surgery. they bumped his flight 2x and no one anywhere would help him or when i called customer service and was on hold forever. now he may not get to say goodbye to his brother. as far as recommending your airline and service is at a 0 percent.

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#3704136

Service

Frontier Airlines Flight

Cons

Flight bumped several times and no cs help or phone cs help
No customer service help

Loss

$110

Preferred solution

Full refund

Jun 23, 2022 PissedConsumer3699111 of Brooklyn, NY

Refund policy

Due to your sudden cancelation, our family of 5 had a large amount of expenses, purchased other hours notice airlines tickets for a large amount of money, pay for long term parking and food. Our only refund from your company was the tickets and no compensation for additional expenses and pre arranged commitments. In addition, the lack of resources to connect with customer services was terrible.

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#3699111

Location

Brooklyn, New York

Jun 21, 2022 PissedConsumer3693040 of Clermont, FL

Stole my money

1.0

I purchased a checked bag by mistake that was already paid for and Frontier refused to give me a refund. Thats basically stealing my money.

User's recommendation: Do NOT fly frontier.

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#3693040

Location

Clermont, Florida

New Reviewer

Jun 20, 2022 Aisha S Bwk

Bad customer service

I was traveling from denver to atlanta,, checked in previous night, and had the boarding passes ready. After reaching the airport i got an email for flight delay by 1 hour then another emai for another delay by half. I had a 2 hour layover in phoenix, landed in Phoenix...

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#3690361

Location

Phoenix, Arizona

Jun 18, 2022 PissedConsumer3684304 of Navarre, FL

Horrible experience. Never again

1.0

The only reason I am giving one star is because I cant go any lower. We had booked a flight from Atlanta to New York to attend my sons graduation. We reached on time. We had already paid for the carry on baggage. When we went to check in our bag there was a huge line....

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#3684304

Location

Navarre, Florida

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New Reviewer

Jun 18, 2022 Gail V Mng

Add my support animal to my reservation

I cannot reach your airline to make an addition to my reservation CEEWWA. Please gave someone contact me to help with this matter ASAP!

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#3683708

Location

Massapequa, New York

Preferred solution

A return call

New Reviewer

Jun 18, 2022 Nan R Yew

I had to cancel my flight due to Frontier scheduling

1.8

I am 77 yrs old and made a direct flight to Cleveland, OH for a 3-day family reunion in Port Clinton, OH. It is a 2-hour drive from Cleveland to Port Clinton, OH. Frontier emailed me in June stating they had flight schedule changes. They gave me impossible choices for my 3-day trip. I could stay overnight, I could leave PHX at11:00 PM. I would not ask my brothers who ages are 80, 76 to come at night to pick me up.

User's recommendation: Not if they cancel a sold direct flight.

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#3682036

Pros

Get you to your destination

Cons

No path for upper level resolution

Loss

$41

Preferred solution

Full refund

New Reviewer

Jun 15, 2022 Bonnie W Fwc

Poor customer solutions

1.0

Did a red eye from Vegas to Durham! Man the times confused me havent flown in 30 years! Missed flight stuck in Vegas! Cost me 398$ to book a flight home a week later! So the 250$ I originally paid for flight to replacement flight 400! 650!!! I have no money! I am...

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#3672380

Location

Las Vegas, Nevada

Pros

Some favorable prices

Cons

Policy around travel warning and refund
Unfare policy issues
Paying to choose my seats

Loss

$650

Preferred solution

Full refund

New Reviewer

Jun 15, 2022 Bonnie W Fwc

Lost 250$ ticket money!!!!

I booked a flight from Las Vegas to Raleigh Durham 6/13 because of red eye I was very confused it said 13 but then 1223 made it the 14th. I thought I was leaving on the 14. I am pissed that you literally stole my money! I called and they said sorry. This is not fair! I...

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#3672339

Location

Las Vegas, Nevada

Pros

Unable to reach

Cons

Lousy attitudes
Unresponsive to online customer service forms
Deceptive and unapologtic

New Reviewer

Jun 13, 2022 William E Lkl

Worst airline ever

1.0

This is the worst airline i have ever flown. First they tell people the flight is delayed, then they say it again. Next we are told again it is delayed and yes, once again it is delayed and then cancelled. They gave a $30 food voucher that was unable to be used. Then...

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#3667492

Location

Daytona Beach, Florida

Cons

Many

Loss

$780

Preferred solution

Let the company propose a solution

New Reviewer

Jun 13, 2022 Marijane S Lnc

Text to tell us flight was delayed when it wasn’t so we missed the departure and family reunion

2.0

Reservations for Saturday morning June 4,2022 flight # 2422 out of RSW at 9:35 Was delayed as we received a text at 4:46 am that flight will depart at 11:24am, message from Frontier. Your flight has been delayed. So, we did not rush to get to the terminal 2 hours early...

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#3666561

Location

Estero, Florida

Pros

Airport location
Good prices

Cons

Text message to as a mistake and lost our flight
No path for upper level resolution
Dry non personable flight crew

Preferred solution

Full refund

New Reviewer

Jun 13, 2022 Charmian D

To make a request for my flight

I needed to speak with someone not automated can I have a number for a physical human person please so that I can give my information for a wheel chair request.

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#3666300

Location

Tampa, Florida

Preferred solution

A request made

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

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Cleanliness	2/5
Price Affordability	2/5
Location	2/5
Number of Destinations	2/5
Discounts and Special Offers	2/5

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