Frontier Airlines
480K
CLAIMED LOSSES
978
TOTAL REVIEWS
100K
PAGE VIEWS
7
ISSUES RESOLVED
New Reviewer
Explore video interviews
I was scheduled on a flight from Denver to IAD on July 22. Two hours before the flight was scheduled to take off, the flight was cancelled. I was already at the airport and needed to get home. The airline handed out a piece of paper that said passengers could either be...
View full review
8 comments
PissedConsumer1845781
#1845781
Airlines send out refund within 14 days,after that it’s up to your bank how long it takes.Also they did not have to offer you the money to get on another flight.They could have canceled and just given you a refund(that would take a couple weeks)and you would be on your own to find and pay for a flight.So it sound like they were trying to help
View more comments
Featured
ID
Location
Reston, Virginia
Service
Frontier Airlines Flight
Pros
- Cheap
Cons
- Hard to get what you paid for
- Poor customer service
- Cancelled flights
Reason of review
short term loan for the company
Loss
$562
Preferred solution
Money back in less than a month and a free flight not $50.
New Reviewer
Complaint!
Worst Airlines Ever Never Again
User's recommendation: None Don’t Fly Frontier.
1 comment
ID
Service
Frontier Airlines Baggage Policy
Loss
$100
Preferred solution
Let the company propose a solution
No refund
If you book a flight through them beware you will never get your cash refund they will only give you credit...I bought a ticket to atl for $95 but needed to cancel and they charged me $60 of that too pay for canceling and gave me $33 in credit i also bought a $60 ticket to atl also and same thing but only they took all of the money their prices are overall horrible and there is no customer service you may speak with so I recommend not wasting your time with them find a more responsible airline to do business with they dont care and they wont reply to anything you send them not even an email confirmation.
User's recommendation: D o n t book with them they don’t care and won’t respond.
2 comments
ID
Location
Tampa, Florida
Price gauging
I had a customer credit with frontier airlines for a certain amount. I went to the app and booked our flights it would not take the customer credit it stated I had to go to flyfrontier.com and book instead, which charged me a significant amount more I called frontier and ask them why the price was so drastically different she had no explanation. I asked her if I'm booking through the app, and I am a frontier frequent flyer why is the price different?, she had no answer. Furthermore, I will never fly frontier again. They just found a way to charge people more that had a credit, what ***
ID
Location
Warrington, Pennsylvania
Loss
$240
Preferred solution
Price reduction
New Reviewer
Me and my family were on flight 1211 Sunday morning 5/16/21 My daughter
The flight attendants were So Rude to me when I let them know that my daughter and grand children had not made it yet the one male flight attentdants were checking the seats for passengers who were supposed to be on the flight NOT Once did he let captain or other attendants know that there were 5 passengers that werent on the flight Instead he said out loud all passengers are abo allp passengers aare the black
1 comment
ID
Pros
- Unable to reach
Preferred solution
proper action taken against the flight attendants who totally Ignored me on Purpose and the lady that said to me I can get off the to go with my daughter and grandkids or go back to my seat Rudly to me
Impossible to get in touch with frontier. I have questions about my points.
Get on phone wait time is ridiculous and they keep cutting you off. Trying to find out about my points and expiration date. There is no explanation anywhere about losing points
User's recommendation: Answer the phones in customer service.
ID
Location
Freeport, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCheck in with personal item with dimentions 16x8x14
Update by user May 13, 2021
wrong company. my beef is with Frontier Airlines
Original review updated by user May 11, 2021
Check in with personal item with dimensions 16x8x14 which is smaller than dimensions for carry on but had wheels. I was told at check in i was ok but when I was boarding because of the wheels I was charged $60. The attendant was aggressive and wouldn't allow me to do it on my phone. the customer service was apathetic. HAD TO PAY AN ADDITIONAL $41 ON THE FLIGHT BACK TO PREVENT THE SAME THING FROM HAPPENING AGAIN User's recommendation: Do not Fly Frontier.
1 comment
ID
Loss
$101
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund on ticket
Cant be more helpful for patients who are ill. The more helpful I frontier employee is the more business you're airline will receive its a nightmare getting no help from customer service
User's recommendation: Customer service reps can send out medical forms for reimbursement of cancellation fees.
2 comments
ID
Loss
$78
Preferred solution
Cancellation fee refund due to illness
New Reviewer
To find out where my refund is
I am looking for my refund they said it would be 10 days I put my refund in on March 26 and today is April 14 still waiting for its
ID
Location
Everett, Massachusetts
Loss
$66
Preferred solution
Full refund
Flight got canceled
My flight got canceled was told I would receive a 50$ voucher in 72hours last Monday still havent received it
ID
Location
Seekonk, Massachusetts
Companies Similar to Frontier Airlines
Southwest Airlines
571 Reviews
“9/20 Flight 1943 #S4YZLR Prior to departure, the Gate representative B12 @BWI African American, name...“
Delta Airlines
1399 Reviews
“We were flying our 10-year-old niece from Spokane, WA to Orlando, FL using Delta's "unaccompanied...“
United Airlines
872 Reviews
“I'm tired of typing on24 hour chat line I put my tracking number for updates on my African gray parrot...“
American Airlines
1008 Reviews
“I took a flight to Columbus Ohio for my grandmothers funeral and I was removed from my return flight for...“
Cancell flight
Frontier airlines is the worst airline ever !!. They just cancelled my flight telling me because of the weather and with out any explanation they just kicked us out of the airport without giving us hotel or anything now I have to pay for my own hotel I have to pay for another flight and they dont wanna pay us backI will never fly with this company Ive been I wish I can give them zero stars
User's recommendation: Never.
ID
Location
New York, New York
Over charged
Frontier hit my card twice for airline tickets. 472.00. Twice for seat assignment 50.00. Twice for luggage. 275.00. I cannot talk to anyone regarding these matters. Yes Im beyond pissed !!!!
User's recommendation: Stay away from frontier. Walk to your destination first.
ID
Location
Palm Desert, California
New Reviewer
Departing terminal number
Frontier was NOT very forthcoming in there interaction with me......their employees work very short hours or I'm most CERTAINLY missing some thing here.Im aware that they require you be there TWO hours ahead of time.....but even with that one hour seem to me to be AMPLE TIME....if they were willing.to get me on that flight!!!!
User's recommendation: GO SOMEWHERE ELSE!
1 comment
ID
Location
Reno, Nevada
New Reviewer
Poor customer service
Got to the airport in time and was told they were full then was told after i made a fuss about how are they full when i pre checked in and paid for my seats. Then they say i didnt make it in enough time to get my bags put under the plane. It was 3:15 pm when i got there plan didn't take off until 4:01. Didnt compensate me for this inconvenience also gave me a later flight my party was completely split up and i had a minor child. Also i paid for a straight flight they gave me a flight with a 4 hr lay over which was unacceptable. Not what i paid for at all
User's recommendation: Never ever fly with frontier airlines very rude and unprofessional.
2 comments
ID
Service
Frontier Airlines Baggage Policy
Pros
- Reasonable flights
Cons
- I did not like the way they handled a difficult situation
Preferred solution
Full refund
Getting flight refund
Very bad customer service, called frontier and they said I couldnt get a refund on flight I have cancelled even though when I bought the flight it said I have 24 hours to get a full refund if I cancel the flight, no way to get my refund
User's recommendation: Don’t fly with this arline.
ID
Location
Milpitas, California
New Reviewer
Very unhappy
I was Logged into my account to book a flight and the bundle price was 90 total round trip. I had to leave to see my patient An hour later I came Back I had Been kicked out of website and when I went Back in the price for the bundle for the exact same flight was 140 round trip. I booked It abs called to Complain expecting my 50 dollar credit and no one could make me understand why the price changed that much in one hour so they refunded me all the money and cancelled my flight. I will Never fly fro tier again if no one can make this right!
User's recommendation: Don’t fly Frontier.
ID
Service
Frontier Airlines Customer Care
Cons
- Lack of knowledge about fees
Preferred solution
Price reduction
New Reviewer
Unable to conbact customer service
Unable to reach customer service. When you call 800-401-**** you get a message saying that number can not be reached.
User's recommendation: Spend hours trying to contact Frontier without success.
ID
Pros
- Unable to reach
Loss
$245
Preferred solution
Partial cancellation. One of the three people booked.
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Wow, really informative comment ; I've learned all I need to know, thanks.