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Frontier Airlines - How is this Legal?
I was scheduled on a flight from Denver to IAD on July 22. Two hours before the flight was scheduled to take off, the flight was cancelled. I was already at the airport and needed to get home. The airline handed out a piece of paper that said passengers could either be...
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8 comments
#1845781

Airlines send out refund within 14 days,after that it’s up to your bank how long it takes.Also they did not have to offer you the money to get on another flight.They could have canceled and just given you a refund(that would take a couple weeks)and you would be on your own to find and pay for a flight.So it sound like they were trying to help

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Featured
ID
#1600246 Review #1600246 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Frontier Airlines Flight
Pros
  • Cheap
Cons
  • Hard to get what you paid for
  • Poor customer service
  • Cancelled flights
Reason of review
short term loan for the company
Loss
$562
Preferred solution
Money back in less than a month and a free flight not $50.
Most helpful review
New Reviewer

Complaint!

Frontier Airlines - Complaint!
Frontier Airlines - Complaint!
Frontier Airlines - Complaint!
Frontier Airlines - Complaint!
Frontier Airlines - Complaint!
Frontier Airlines - Complaint!
Worst Airlines Ever Never Again

User's recommendation: None Don’t Fly Frontier.

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1 comment
#1931790

Wow, really informative comment ; I've learned all I need to know, thanks.

ID
#2185822 Review #2185822 is a subjective opinion of poster.
Service
Frontier Airlines Baggage Policy
Loss
$100
Preferred solution
Let the company propose a solution

No refund

If you book a flight through them beware you will never get your cash refund they will only give you credit...I bought a ticket to atl for $95 but needed to cancel and they charged me $60 of that too pay for canceling and gave me $33 in credit i also bought a $60 ticket to atl also and same thing but only they took all of the money their prices are overall horrible and there is no customer service you may speak with so I recommend not wasting your time with them find a more responsible airline to do business with they dont care and they wont reply to anything you send them not even an email confirmation.

User's recommendation: D o n t book with them they don’t care and won’t respond.

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2 comments
#2024392

Agent you cancel you lose money.

#2023183

Reader's recommendation: READ and UNDERSTAND the terms of service BEFORE accepting them. YOU agreed to this when YOU or whoever booked the flight. It's too late to whine about it now.

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ID
#2606751 Review #2606751 is a subjective opinion of poster.
Location
Tampa, Florida

Price gauging

I had a customer credit with frontier airlines for a certain amount. I went to the app and booked our flights it would not take the customer credit it stated I had to go to flyfrontier.com and book instead, which charged me a significant amount more I called frontier and ask them why the price was so drastically different she had no explanation. I asked her if I'm booking through the app, and I am a frontier frequent flyer why is the price different?, she had no answer. Furthermore, I will never fly frontier again. They just found a way to charge people more that had a credit, what ***
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ID
#2598314 Review #2598314 is a subjective opinion of poster.
Location
Warrington, Pennsylvania
Loss
$240
Preferred solution
Price reduction
New Reviewer

Me and my family were on flight 1211 Sunday morning 5/16/21 My daughter

The flight attendants were So Rude to me when I let them know that my daughter and grand children had not made it yet the one male flight attentdants were checking the seats for passengers who were supposed to be on the flight NOT Once did he let captain or other attendants know that there were 5 passengers that werent on the flight Instead he said out loud all passengers are abo allp passengers aare the black
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1 comment
#2015663

Are you really that stupid? The captain and flight attendants never check passenger lists.

ID
#2559914 Review #2559914 is a subjective opinion of poster.
Pros
  • Unable to reach
Preferred solution
proper action taken against the flight attendants who totally Ignored me on Purpose and the lady that said to me I can get off the to go with my daughter and grandkids or go back to my seat Rudly to me

Impossible to get in touch with frontier. I have questions about my points.

Get on phone wait time is ridiculous and they keep cutting you off. Trying to find out about my points and expiration date. There is no explanation anywhere about losing points

User's recommendation: Answer the phones in customer service.

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ID
#2556391 Review #2556391 is a subjective opinion of poster.
Location
Freeport, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Check in with personal item with dimentions 16x8x14

Update by user May 13, 2021

wrong company. my beef is with Frontier Airlines

Original review updated by user May 11, 2021
Check in with personal item with dimensions 16x8x14 which is smaller than dimensions for carry on but had wheels. I was told at check in i was ok but when I was boarding because of the wheels I was charged $60. The attendant was aggressive and wouldn't allow me to do it on my phone. the customer service was apathetic. HAD TO PAY AN ADDITIONAL $41 ON THE FLIGHT BACK TO PREVENT THE SAME THING FROM HAPPENING AGAIN

User's recommendation: Do not Fly Frontier.

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1 comment
#2012475

Hello Maureen, Frontier Communications is not affiliated with Frontier Airlines. You can contact Frontier Airlines via Twitter via their handle @FlyFrontier or you can contact them via phone at 801-401-****. -Christina

ID
#2546884 Review #2546884 is a subjective opinion of poster.
Loss
$101
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund on ticket

Cant be more helpful for patients who are ill. The more helpful I frontier employee is the more business you're airline will receive its a nightmare getting no help from customer service

User's recommendation: Customer service reps can send out medical forms for reimbursement of cancellation fees.

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2 comments
#2007715

Frontier doesn’t recognize illness as a valid reason to waive cancellation fee. All of this is on their website.

#2007594

Frontier does not recognize illness as a reason to cancel a flight without penalty. If you cancel, you will be charged a cancellation fee but the amount you paid for the ticket can be applied to a future ticket.( minus the cancellation fee of course)

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ID
#2525558 Review #2525558 is a subjective opinion of poster.
Loss
$78
Preferred solution
Cancellation fee refund due to illness
New Reviewer

To find out where my refund is

I am looking for my refund they said it would be 10 days I put my refund in on March 26 and today is April 14 still waiting for its
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ID
#2502821 Review #2502821 is a subjective opinion of poster.
Location
Everett, Massachusetts
Loss
$66
Preferred solution
Full refund

Flight got canceled

My flight got canceled was told I would receive a 50$ voucher in 72hours last Monday still havent received it
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ID
#2502320 Review #2502320 is a subjective opinion of poster.
Location
Seekonk, Massachusetts

Cancell flight

Frontier airlines is the worst airline ever !!. They just cancelled my flight telling me because of the weather and with out any explanation they just kicked us out of the airport without giving us hotel or anything now I have to pay for my own hotel I have to pay for another flight and they dont wanna pay us backI will never fly with this company Ive been I wish I can give them zero stars

User's recommendation: Never.

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ID
#2499891 Review #2499891 is a subjective opinion of poster.
Location
New York, New York

Over charged

Frontier hit my card twice for airline tickets. 472.00. Twice for seat assignment 50.00. Twice for luggage. 275.00. I cannot talk to anyone regarding these matters. Yes Im beyond pissed !!!!

User's recommendation: Stay away from frontier. Walk to your destination first.

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ID
#2498840 Review #2498840 is a subjective opinion of poster.
Location
Palm Desert, California
New Reviewer

Departing terminal number

Frontier was NOT very forthcoming in there interaction with me......their employees work very short hours or I'm most CERTAINLY missing some thing here.Im aware that they require you be there TWO hours ahead of time.....but even with that one hour seem to me to be AMPLE TIME....if they were willing.to get me on that flight!!!!

User's recommendation: GO SOMEWHERE ELSE!

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1 comment
#2003134

You need to explain exactly what happened. And btw it is standard to require two hours.

Their business, their policy. No one cares that you think one hour is ample.

ID
#2486766 Review #2486766 is a subjective opinion of poster.
Location
Reno, Nevada
New Reviewer

Poor customer service

Got to the airport in time and was told they were full then was told after i made a fuss about how are they full when i pre checked in and paid for my seats. Then they say i didnt make it in enough time to get my bags put under the plane. It was 3:15 pm when i got there plan didn't take off until 4:01. Didnt compensate me for this inconvenience also gave me a later flight my party was completely split up and i had a minor child. Also i paid for a straight flight they gave me a flight with a 4 hr lay over which was unacceptable. Not what i paid for at all

User's recommendation: Never ever fly with frontier airlines very rude and unprofessional.

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2 comments
#2002916

Domestic flights say arrive two hours prior. You arrived 46 minutes! You are lucky you got a later flight Karen .

#1999249

They are not required to compensate you for your inconvience. Nor are they required to give you a full refund. IF you cannot afford to fly than don't.

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ID
#2483746 Review #2483746 is a subjective opinion of poster.
Service
Frontier Airlines Baggage Policy
Pros
  • Reasonable flights
Cons
  • I did not like the way they handled a difficult situation
Preferred solution
Full refund

Getting flight refund

Very bad customer service, called frontier and they said I couldnt get a refund on flight I have cancelled even though when I bought the flight it said I have 24 hours to get a full refund if I cancel the flight, no way to get my refund

User's recommendation: Don’t fly with this arline.

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ID
#2478836 Review #2478836 is a subjective opinion of poster.
Location
Milpitas, California
New Reviewer

Very unhappy

I was Logged into my account to book a flight and the bundle price was 90 total round trip. I had to leave to see my patient An hour later I came Back I had Been kicked out of website and when I went Back in the price for the bundle for the exact same flight was 140 round trip. I booked It abs called to Complain expecting my 50 dollar credit and no one could make me understand why the price changed that much in one hour so they refunded me all the money and cancelled my flight. I will Never fly fro tier again if no one can make this right!

User's recommendation: Don’t fly Frontier.

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ID
#2471392 Review #2471392 is a subjective opinion of poster.
Service
Frontier Airlines Customer Care
Cons
  • Lack of knowledge about fees
Preferred solution
Price reduction
New Reviewer

Unable to conbact customer service

Unable to reach customer service. When you call 800-401-**** you get a message saying that number can not be reached.

User's recommendation: Spend hours trying to contact Frontier without success.

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ID
#2469228 Review #2469228 is a subjective opinion of poster.
Pros
  • Unable to reach
Loss
$245
Preferred solution
Partial cancellation. One of the three people booked.

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