Frontier Airlines
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Get your PissedConsumer merch and empower consumers worldwide!
Frontier Airlines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frontier Airlines has 1.5 star rating based on 2167 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Frontier Airlines to a friend or colleague.
- Rating Distribution
Pros: Cheap, Cheap flights, No pros.
Cons: Customer service, Horrible customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frontier Airlines has 1.5 star rating based on 2167 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Frontier Airlines to a friend or colleague.
- Rating Distribution
Pros: Cheap, Cheap flights, No pros.
Cons: Customer service, Horrible customer service, Poor customer service.59% of users think that Frontier Airlines should improve its Customer Service.
67% of users say that they won't use Frontier Airlines in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t fly frontier", "Don’t fly Frontier", "No. Stay away unless you are ok with flying the same day or week and dont need any support assistant as you will get none!", "Never", "Choose another airline".
Most users ask Frontier Airlines for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Frontier Airlines Reviews
"Flight change"
Work got extended due to meeting and a death in the family need to change flight date and time asap. Please help User's recommendation: Great flight and great...
"Bad System"
From the confusing pop-ups for the "Frontier Club", to the absurd baggage policy, to the extra fee for Every Seat on the plane? User's recommendation: avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Poor service
Preferred solution: Full refund
User's recommendation: Run far away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Bad System
User's recommendation: avoid
Great Neck, New York
CONFIRM FLIGHT F9 4958
User's recommendation: Do not use FRONTIER AIRLINE , not worthed , they overbook and then canceled my reservation while I am in airport and after was already checked in , horrible, I had to pay 4 times more to other airline because last minute.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change flight
Preferred solution: Full refund
Resolved: I can't get help with checking in
Nothing.
Preferred solution: Full refund
User's recommendation: Never fly Frontier
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
I missed my flight on the 22nd of February from Pdx to Phx
User's recommendation: I will NEVER recommend to you not even my enemies!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Didn’t get seats I paid for
I paid for emergency exit row seats and didnt get them. They basically said too bad, we changed the plane .
When I pressed the agent said look this is why we are a budget airline, fly someone else next time. The cover on my husbands arm rest was missing. Stewardess said dont worry its not a problem. I was charged $80 to check my bag even tho the website was down for a few minutes I couldnt purchase on line.
The line for bag drop off 45 minutes. In all fairness it was during holidays. The pilot never addressed the passengers during very bumpy periods. At debarkation we had to squeeze through a narrow corridor to get thru the gate area with many people on either side of us standing waiting to get on the the flight.
Just like cattle. And when I wrote to them about the seats I paid for but didnt get. No response. I paid a lot for these tickets.
Not discount rate. One way tickets to nyc from Miami for about $360 each including a carry on. Wow.
I said never again about Spirit, now Frontier on the list. NEVER AGAIN.
User's recommendation: Not worth any paltry savings you may get. Row 29 not bulkhead in flight. No refund just snark.
Call it Divine intervention that you were removed from emergency exit row seating. You and your husband sound entitled and horrible and definitely sound like you would not have helped aid/assist anyone but yourself in the event of an emergency.
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having trouble with rental car and missed flight because of electrical problems with car with enterprise car rental they sent an Uber but I was in restroom
- Price
- Customer care and customer resolution
- No one answer a phone numbers are there for decoration
Preferred solution: Full refund
User's recommendation: No not at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Flight delayed then left on time
Book with I received an email and text 5 hours before my flight that it was delayed 3 hours. I contacted chat customer service and was flight left at 5:15pm instead of 2:44pm.
I have screen shots of this conversation. Then an hour and 40 before my original departure time I received a message that my flight was leaving at its original time. I a over 40 minutes from the airport and my ride lives 40 minutes from me. I paid the premium to fly on the day after Christmas now Ive been rebooked until tomorrow.
If leaving tomorrow were an option I could have saved $300 on my ticket purchase. They have no customer service number, if I did business like this I wouldnt either.
- Mishandled flights
Preferred solution: Apology
User's recommendation: Book with someone else.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Luggage destroyed
Company fixed the issue and I have been provided with apology. I documented everything, including the names of the people I "spoke" with on their "chat" forum.
I kept receipts, paperwork, and transcripts of all conversations. After multiple fruitless and lengthy conversations on their customer service "chat", I finally started sending emails through their complaint page.
That's when I started seeing results. Ultimately it was resolved when I was persistent with the emails.
This is my Frontier report number DFWF92653****. When I retrieved my luggage at the baggage claim carrousel at DFW, and I saw its condition, I immediately filed a claim with the Frontier representative there on the terminal. I then immediately filed an online claim...
Every "conversation" I have had with them ends with, "Wait for us to reach out to you." This has been going on for weeks now. I am a member of their DEN club and they are treating me like I don't exist, even after THEIR ramp rats tore up my new piece of luggage!
WOW! It's obvious they don't care about their customers at all!
- Cheap prices
- Do not seem to care about the customer
Preferred solution: My new piece of luggage replaced which they destroyed.
User's recommendation: Give them your luggage at your own risk!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Redmond, Washington
I need help getting a refund for that charges that have been charged. I was charged for a change in a flight and an extra flight that I did not book and I need the refund refunded now I’ve been on thi
User's recommendation: Make sure the place you’re getting an airline ticket through has the ability and willingness to put a life person on the phone to talk to you to help you get your refund or solve your problem not this crap
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Flight cancellations
- No response
- No response
Preferred solution: Date change
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong amount charged
- Poor customer service and bag fees
Preferred solution: Price reduction
User's recommendation: Don’t use them!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to book flight
Preferred solution: I am a wild pass member and I have been trying my hardest to book a flight for over 8 hours and no luck at all I have been on the chat and nothing no help at all
Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
Denver, Colorado
Consistently have inadequate staffing at check in lines no bag drop personal ever and nit pick over . 1/2 ounce over weight uNLIkE and so much Worse than any other airline !!!
User's recommendation: Stay aaay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Tampa, Florida
My tickets
User's recommendation: Change my destination
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I like flying with frontier good service
- Good flight attendants
- Non
Preferred solution: I would like to change my flight for today
Companies Similar to Frontier Airlines
Southwest Airlines
“Credit card was charged twice we noticed this and need a explanation for these charges can you give me...“
Delta Airlines
“My wife and I are going to Punta Cana in July of 2024. We are long time returning customers of Delta...“
American Airlines
“I pay for two bags only carry one trying to get my 30.00 back for my bag . dont have 100 symbols just...“
Spirit Airlines
“I booked a trip with spirit through Priceline on November 8th 2023 using my Apple card. Apple declined...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
So how did that "demand" go for you ?
trying to contact customer service is extremely problematic!!!!!
I'm glad I haven't used this airline