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Pissed Consumer Interviews ?

Our flight, #1567, was supposed to leave yesterday at 9:54am, nonstop from ATL to SJC. So we got up early and to ATL by 8am. The plane was delayed repeatedly, and all finally boarded after 4pm. They replaced one tire on the front landing gear before boarding. Then we sat on the tarmac for about an hour when they found another problem. At that point the flight was canceled.The Frontier policy for this situation would not cover an alternative flight on a different carrier without significant additional costs. So we booked the next available path on Frontier again. But this meant not one but two more nights before the trip, including a required stop in Denver. It was well after 8pm before ATL hotel vouchers were available, and no vouchers for meals etc. The next leg isn’t until after 9pm the next day, and Frontier customer service tells me that vouchers for the now required stay in Denver are at the discretion of the airport ticket agents - and Atlanta agents already said they can’t give vouchers for Denver. That means perhaps more forced costs on us, and definitely more wasted time. Frontier Airlines did not deliver what we paid for, and it is costing many people dearly.
I'm going to make this real short, I've used Cheap Caribbean for many trips especially to the Dominican Republic. I recently booked a trip to Punta Cana and got a "GREAT DEAL' , however to keep the cost down they used FRONTIER AIRLINES. Not knowing their reputation did...
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1.0
#1381557
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Frontier Airlines - Poor costumer service

Called corpaorate number listed and it was a recorded saying that the number has changed and it actually give you the costumer service number. I called for a reimbursement which is been 5 weeks since I submitted the require paperwork , will never fly with FROntier... *** of crap airline , and very poor costumer service
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1378887
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Frontier Airlines - Displeased

Todays date oct.10 time approximately3:30 at the auston airport the agents first name is Shameek other agents would'nt give me his kast name. The individual was antaganistic to the point where I was upawt enough to fight. I personnel believe he needs pr training. Please submitt this complaint to his file with the sarcastic attitude he has I'm aure there will be other complaints
1.0
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Customer service
#1378432
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Frontier Airlines - File complant

Trying to reach the corparate office with no success
1.0
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Customer service
Product or Service Quality
#1378416
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FRONTIER AIRLINES IS THE ABSOLUTE WORST! This was my first time using Frontier Airlines and unfortunately it was a HORRIBLE EXPERIENCE. I was scheduled for a direct flight to LAS from IAD, on 22 AUG 2018 (flight # 1151). My flight departure time was 9:15 PM. The...
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#1376888
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Bottom line, I will never fly frontier again. I have travelled on all the air national carriers and I am accostumed to the usual travel frustrations, but Frontier topped my list by far, of the worst experience possible. It was a fairly last minute flight and we were...
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Anonymous
Anonymous

Frontier Airlines sucks. Do not ever book a flight with them. The company will cancel a flight, you cant speak to anyone, and get a call center in the damn Phillipines. .I can...

1.0
#1369249
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On September 12, 2018 I confirmed my reservations with Frontier Airlines. I was told by the gentleman on the phone that I needed to pay for my baggage and seat. My son booked my ticket and we paid for my carry on and seat assignment when he booked my ticket. The man on...
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1.1
I didn't like
  • Double charging and no wheel chair waiting for me in denver
#1368391
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Well just got done with one of the worst flight experiences of my life! My flight was delayed 10 hrs yes 10!!!! They gave us no explanation as to why and all of the people working the counter had no idea what they were doing and they didn’t really even care to help!!!...
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1.0
#1356577
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I was on board a flight on September 4th from ORD-TTN. After about 2 hours of waiting the flight was finally cancelled due to overfueling. There apparently wasn’t anyone available from the fueling contractor to de-fuel the plane at O’Hare. I was given a letter that...
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1.0
#1354003
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It all started in Philadelphia on 8 Sept. 2018. My flight at 130 pm was delayed 3 hours plus I had to pay 90 dollars for my two bags checked through to Sacramento Ca. On to Denver we went and arrived there to be told the flight on to Sacramento had been cancelled due...
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1.0
I liked
  • Aircraft and good piloting skills
I didn't like
  • Extreemly poor customer service at the departing gate
  • Clerk at the counter in las vegas
#1353623
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