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AFTER BOARDING IN THE PLANE THE CREW GOT ME OUT WITH NO REASON

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I am a tourist travelling from Miami to Punta Cana, On my return, after passing all the controls and once I was in the plane with my docs ok and my boarding pass, the Frontier crew decided I couldn't fly because one of the numbers in my passport didn't match with their system. No idea why, because all my documents were correct including vaccines and negative covid test. I was forced to abandon the plane and buy a new ticket!! apparently my booking was blocked. I am waiting for a refund for all the expenses incurred. plus two more hotel nights, two more taxis, new covid test,,, etc. Unacceptable, unprofessional, weird, no resources, poor and cheap.... thisd dis low cost airline frontier.

User's recommendation: Dont fly with Frontier airlines.

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1 comment
#2185457

They’re awful

Featured
ID
#3345953 Review #3345953 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$400
Preferred solution
Full refund

Voucher

customer service at the trenton mercer airport announced if you give up your seat because frontier airline overbooked 14 seats they will give you $1000 per ticket is a joke. what i received is a $50 voucher the same day.

User's recommendation: dont use frontier airlines.

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ID
#3716697 Review #3716697 is a subjective opinion of poster.
Location
Freehold Township, New Jersey

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New Reviewer

Awaiting refund for 1 year

On 6/24/21 flight 1259 was cancelled. I received $800 reimbursment for myself and my husband. On 7/1/21 flight 1258 was cancelled. I was told I would be reimbursed for the cost of my ticket totalling $554.40 One year later, hours on the phone and sending emails, I am still waiting for this check. I have been promised numerous times that the check is being processed. This is cruel and torturing. I have just prepared a letter to send to the Corporate office and if I still get no results, I plan on filing a claim in court. Ref # RYK5UZ
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ID
#3713887 Review #3713887 is a subjective opinion of poster.
Cons
  • Awful customer service
Loss
$724
Preferred solution
Full refund
A flight attendent opened an over head bin and dropped my Cain on my head as well as the young lady in front of me . I was on seat 4D , she was 3D. After giving us bags of ice and Advil she came to each of us and said she needed info for incident report . Touched my...
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ID
#3706769 Review #3706769 is a subjective opinion of poster.
Location
Ponce, Puerto Rico

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New Reviewer

Terrible service

Update by user Jun 25, 2022

booking a ticket to go see his brother and they bumped his flight twice and i cannot get anyone from frontier airlines customer service to help or even answer the call

Original review posted by user Jun 25, 2022
my husband was at Atlanta airport for a flight ny, to see his brother in the hospital who is having open heart surgery. they bumped his flight 2x and no one anywhere would help him or when i called customer service and was on hold forever. now he may not get to say goodbye to his brother. as far as recommending your airline and service is at a 0 percent.
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ID
#3704136 Review #3704136 is a subjective opinion of poster.
Service
Frontier Airlines Flight
Cons
  • Flight bumped several times and no cs help or phone cs help
  • No customer service help
Loss
$110
Preferred solution
Full refund

Refund policy

Due to your sudden cancelation, our family of 5 had a large amount of expenses, purchased other hours notice airlines tickets for a large amount of money, pay for long term parking and food. Our only refund from your company was the tickets and no compensation for additional expenses and pre arranged commitments. In addition, the lack of resources to connect with customer services was terrible.
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ID
#3699111 Review #3699111 is a subjective opinion of poster.
Location
Brooklyn, New York

Stole my money

Frontier Airlines - Stole my money
Frontier Airlines - Stole my money
Frontier Airlines - Stole my money
Frontier Airlines - Stole my money
Frontier Airlines - Stole my money
I purchased a checked bag by mistake that was already paid for and Frontier refused to give me a refund. Thats basically stealing my money.

User's recommendation: Do NOT fly frontier.

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ID
#3693040 Review #3693040 is a subjective opinion of poster.
Location
Clermont, Florida

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I was traveling from denver to atlanta,, checked in previous night, and had the boarding passes ready. After reaching the airport i got an email for flight delay by 1 hour then another emai for another delay by half. I had a 2 hour layover in phoenix, landed in Phoenix...
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ID
#3690361 Review #3690361 is a subjective opinion of poster.
Location
Phoenix, Arizona
The only reason I am giving one star is because I cant go any lower. We had booked a flight from Atlanta to New York to attend my sons graduation. We reached on time. We had already paid for the carry on baggage. When we went to check in our bag there was a huge line....
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ID
#3684304 Review #3684304 is a subjective opinion of poster.
Location
Navarre, Florida

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New Reviewer

Add my support animal to my reservation

I cannot reach your airline to make an addition to my reservation CEEWWA. Please gave someone contact me to help with this matter ASAP!
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ID
#3683708 Review #3683708 is a subjective opinion of poster.
Location
Massapequa, New York
Preferred solution
A return call

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New Reviewer

I had to cancel my flight due to Frontier scheduling

Frontier Airlines - I had to cancel my flight due to Frontier scheduling
I am 77 yrs old and made a direct flight to Cleveland, OH for a 3-day family reunion in Port Clinton, OH. It is a 2-hour drive from Cleveland to Port Clinton, OH. Frontier emailed me in June stating they had flight schedule changes. They gave me impossible choices for my 3-day trip. I could stay overnight, I could leave PHX at11:00 PM. I would not ask my brothers who ages are 80, 76 to come at night to pick me up.

User's recommendation: Not if they cancel a sold direct flight.

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ID
#3682036 Review #3682036 is a subjective opinion of poster.
Pros
  • Get you to your destination
Cons
  • No path for upper level resolution
Loss
$41
Preferred solution
Full refund

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New Reviewer
Frontier Airlines - Poor customer solutions
Did a red eye from Vegas to Durham! Man the times confused me havent flown in 30 years! Missed flight stuck in Vegas! Cost me 398$ to book a flight home a week later! So the 250$ I originally paid for flight to replacement flight 400! 650!!! I have no money! I am...
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ID
#3672380 Review #3672380 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Some favorable prices
Cons
  • Policy around travel warning and refund
  • Unfare policy issues
  • Paying to choose my seats
Loss
$650
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Frontier Airlines - Lost 250$ ticket money!!!!
I booked a flight from Las Vegas to Raleigh Durham 6/13 because of red eye I was very confused it said 13 but then 1223 made it the 14th. I thought I was leaving on the 14. I am pissed that you literally stole my money! I called and they said sorry. This is not fair! I...
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ID
#3672339 Review #3672339 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Unable to reach
Cons
  • Lousy attitudes
  • Unresponsive to online customer service forms
  • Deceptive and unapologtic

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New Reviewer
This is the worst airline i have ever flown. First they tell people the flight is delayed, then they say it again. Next we are told again it is delayed and yes, once again it is delayed and then cancelled. They gave a $30 food voucher that was unable to be used. Then...
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ID
#3667492 Review #3667492 is a subjective opinion of poster.
Location
Daytona Beach, Florida
Cons
  • Many
Loss
$780
Preferred solution
Let the company propose a solution

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New Reviewer
Reservations for Saturday morning June 4,2022 flight # 2422 out of RSW at 9:35 Was delayed as we received a text at 4:46 am that flight will depart at 11:24am, message from Frontier. Your flight has been delayed. So, we did not rush to get to the terminal 2 hours early...
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ID
#3666561 Review #3666561 is a subjective opinion of poster.
Location
Estero, Florida
Pros
  • Airport location
  • Good prices
Cons
  • Text message to as a mistake and lost our flight
  • No path for upper level resolution
  • Dry non personable flight crew
Preferred solution
Full refund
New Reviewer

To make a request for my flight

I needed to speak with someone not automated can I have a number for a physical human person please so that I can give my information for a wheel chair request.
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ID
#3666300 Review #3666300 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
A request made

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