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Pissed Consumer Interviews ?

Our flight, #1567, was supposed to leave yesterday at 9:54am, nonstop from ATL to SJC. So we got up early and to ATL by 8am. The plane was delayed repeatedly, and all finally boarded after 4pm. They replaced one tire on the front landing gear before boarding. Then we sat on the tarmac for about an hour when they found another problem. At that point the flight was canceled.The Frontier policy for this situation would not cover an alternative flight on a different carrier without significant additional costs. So we booked the next available path on Frontier again. But this meant not one but two more nights before the trip, including a required stop in Denver. It was well after 8pm before ATL hotel vouchers were available, and no vouchers for meals etc. The next leg isn’t until after 9pm the next day, and Frontier customer service tells me that vouchers for the now required stay in Denver are at the discretion of the airport ticket agents - and Atlanta agents already said they can’t give vouchers for Denver. That means perhaps more forced costs on us, and definitely more wasted time. Frontier Airlines did not deliver what we paid for, and it is costing many people dearly.
stolen items from bag... tricky too as they slipped a TSA searched bag notification stamped and all.... but after contacting tsa… our bag never went to the search... it was directly on pier... translation foul play... no one reimbursing or taking responsibility......
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Company wrote 0 private or public responses to the review from Dec 04.
I liked
  • Low fares
I didn't like
  • Being stolen from and treated like garbage about it
#1414952
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11/23/18 I flew with Frontier Airlines. Price was right on tickets, didn't seem to difficult, until I went to the airport. I was charged a $50.00 baggage fee on the outbound flight/but not the return flight. They advertise 1 free bag if it meets measurement...
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Company wrote 0 private or public responses to the review from Dec 04.
#1414794
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My now husband and I booked our trip to our wedding through Frontier. After waiting in the airport for a 3 1/2 hour delay, we were told our flight was cancelled due to mechanical issues with our plane. We were instantly refunded the price of our tickets (roughly $400)....
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Company wrote 0 private or public responses to the review from Nov 05.
#1394387
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For the past two years, I have tried every time I want to book a flight on Frontier airlines to log in to my account EVERY time, I am unable to do so and my husband is able to. Tow years ago, he opened an account- or rather I did it for him. Since then I have to always...
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Company wrote 0 private or public responses to the review from Nov 04.
#1393835
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We had a flight out of Cleveland in July to Phoenix. Arrived at the gate, the agent announced that the flight was delayed due to mechanical issues. A little later, they said the wrong part was sent and since it was Sunday there was no chance of getting another part....
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Company wrote 0 private or public responses to the review from Oct 31.
Anonymous
Anonymous

Yeah that's flying...... They give you the information they have AT THE TIME which could change 10 minutes later. The people you talk to aren't working on the plane, in charge...

2.2
I liked
  • Flight price
I didn't like
  • Told us to get another flight
  • Then took over anyway
#1391872
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Traveling to a family wedding in California. Frontier flight from San Jose to Denver was shown to be delayed at 5:00 AM with a flight time of 10: AM. We had about a 3 hour drive to get to the airport so we showed up at a proper time, only to find there was not a soul...
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Company wrote 0 private or public responses to the review from Oct 23.
Anonymous
Anonymous

Something tells me they won't be out of business soon. This is the risk you take when you choose to be cheap and take low cost airlines. Do your due diligence before buying or...

1.0
I liked
  • Schedule for the west coast
I didn't like
  • Useless employees
#1387636
Reply to reviews
Flying with Frontier airlines is like taking what one would imagine is a prison plane. A thin piece of vinyl covers the grey metal seats, the back of the chairs are grey metal, the teeny, tiny fold down table is grey metal, and you can't get a second serving of a water...
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Company wrote 0 public responses to the review from Oct 22.
#1386836
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I'm going to make this real short, I've used Cheap Caribbean for many trips especially to the Dominican Republic. I recently booked a trip to Punta Cana and got a "GREAT DEAL' , however to keep the cost down they used FRONTIER AIRLINES. Not knowing their reputation did...
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Company wrote 0 private or public responses to the review from Oct 14.
1.0
#1381557
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Frontier Airlines - Poor costumer service

Called corpaorate number listed and it was a recorded saying that the number has changed and it actually give you the costumer service number. I called for a reimbursement which is been 5 weeks since I submitted the require paperwork , will never fly with FROntier... *** of crap airline , and very poor costumer service
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 11.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1378887
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Frontier Airlines - Displeased

Todays date oct.10 time approximately3:30 at the auston airport the agents first name is Shameek other agents would'nt give me his kast name. The individual was antaganistic to the point where I was upawt enough to fight. I personnel believe he needs pr training. Please submitt this complaint to his file with the sarcastic attitude he has I'm aure there will be other complaints
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 10.
1.0
Details
Customer service
#1378432
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