Frontier Airlines

This morning I had a flight with Frontier Airlines, which I have never used before today at 12:15 on 4/01/2023. Got there at 10:34. I had to walk to the airport because I had to park off site and catch the Sky Train. When I got to the Excavator, I was short of breath, as I reached for my rescue inhaler I fell to my knees and an employee for traffic saw me and helped me to a seat and called for help. The two ladies call their supervisor to ask to take me to Frontier Airlines. They put me in a wheelchair bc my ticket read that , vision impaired . When I got to frontier desk this last a Frontier Airlines Agent was so mean and rude and very apathetic to me. She took all of my things , made me open my backpack as I was telling her my bags have been checked already. She gave me a boarding pass without wheelchair assistance after reading my boarding pass that I printed from home, then she said you can take her to wheelchair assistance but she more than likely won't make it. The two ladies took me to Frontier Airlines Wheelchair Assistance and they said we don't have anyone to take her so she will miss the flight. The two young ladies said WE WILL TRANSPORT HER, it was 11:34. Whitney the supervisor over wheelchair again said wait let me ask the Frontier Airlines Agent, Josie who checked in. She returned to say , she will have to be rebooked. At this point I am in tears. We go back to the Agent, Josie and get the new ticket and I asked since I have to spend the night please let me go on through with a Gate Pass. Then she, Josie tells me very rudely WE CAN'T DO THAT! YOU JUST SIT OVER THERE. AND BE BACK IN THE LINE AT 3am. It's 1pm as we are speaking. Whitney takes me and parks me. I called the Airport Customer Service explained my complaint and they said Ma'am we are so sorry but they told me tes you can get a Gate Pass 24 hrs before your flight. I walk myself back up to another Black Male Frontier Airlines Agent and as I was talking and giving out of breath he says ,I CANT HEAR YOU AND IM STANDING THERE WITH MY RESCUE INHALER , THEN HE WAKKED AWAY, LEFT ME STANDING THERE TO COME FROM AROUND THE DESK TO HUG TWO WOMEN. TIME NOW APPROXIMATELY 2pm. I asked another agent Asian, she said a Manager will have to do it and I said he just walked away from me, then she walked away. I turned to my left and asked another young black female for a Supervisor and she went and got one. The Jamaican Supervisor asked me who checked me in? I gave her the description of the lady and she said Josie. She tore up all the tickets and showed the computer to another agent. She printed my Gate/ boarding pass. Then she said the agent Josie didn't print on your boarding pass you need wheelchair assistance. By this point my anxiety was so high, I had to use my rescue inhaler. According to the 1970 ADA LAW, SECTION 508, FRONTIER AIRLINES WAS IN TOTAL VIOLATION. I asked if someone could take me to the bathroom because I can't see the signed , Whitney said I can't leave and I don't have anyone. She gave me directions. Therefore so that I didn't wet myself because I have a bladder splint, I felt my way and kept asking people to show me the way. After I finally get to the restroom and come out, I fell against the wall because I had to get my rescue inhaler. I washed my hands and made it back to the wheelchair assistance. By the way, before I went to the restroom, Whitney told me I could place my things in the wheelchair and pushed it and myself to the restroom. My reply was I don't have the breath to do all of that. I usually fly Delta and I have never been treated the way Frontier treated me. As a disabled person, I felt my dignity was taken, I was refused the service that I requested on my ticket. I was humiliated in front of hundreds of people. This should not happen to me and no one else whose disabled. Now as I sat to spin the night in the airport, I hear Whitney ask one of the wheelchair assistant , where have you been for an hour, your break is 15 minutes. He never answered her and kept walking into the office. A call came through the walkie talkie to tell her he was just playing around in baggage claim. This person could have taken me and the other 4 people waiting for assistance. My friend called me and asked was everything alright. I told him what happened and he stated, with your Asthma, Epilepsy and vision it's not safe for you or your health. He drove 50 miles to come and get me to take me to his house and said he will take me back at 1am. Once I got in the car , I reached out to my Attorney.. User's recommendation: Do not ever use this airline, Frontier Airlines