Frontier Airlines

Frontier Airlines is your worst nightmare, I can not say strongly enough CHECK ANOTHER Airline, even Spirit is better, and I will site why later in this. Better yet, Drive.

My flight was but 2 hours and 20 minutes one way. I was in the airport for BOTH flights a total of 33 hours!!!

So yes in my case, it would have been better to drive from Orlando to Cincinnati. If I count my drive to and from the airport, getting luggage and all the other things It was a total of 37 hours. Google Maps has the drive at 9 hours and 14 minutes, so I would have cut my time vested in half!

First off, at Frontier, you cannot drop your bag off at Frontier prior to 2 hours before boarding.

This is very important, as you still have to make your way through TSA. Think busy weekends or peak times. You have to do 2 lines if checking a bag BEFORE you even hit the TSA Line. This horror story makes TSA look SUPER FAST, as they are handling ALL Airlines at once.

This baggage check system is designed for complete failure!

Who ever thought of it is a complete idiot! Needs to have another line of work and those above him as well as it still continues. However, it is designed to make more money this way. I will be following up with both Air Travel Complaints | US Department of Transportation and U.S.

Department of Transportation (DOT) about this method of operation. It is not earth shattering money, but this must stop, as it is earth shattering over a year to every passenger.

For the simple fact if a TSA line is long, and many of us have waited well over an hour in one of those you WILL miss your flight. This particular day it was well over an hour. For decades, we have been told get there 2, 3-4 hours before our flights.

That is for the TSA lines problems, it does not factor in crap airlines like Frontier. Who will not let you check your bag any earlier than 2 hours prior?

My Story:

I arrived at MCO (Orlando) at 2:45 am Easter Sunday (3/31/24) for a 5:01 am flight. I get in line to check my bag. Someone notices after a couple of minutes I do not have a sticker on my bag and tells me I have to go first to another Kiosk to print the sticker for my luggage.

I leave this line for another.

I get my sticker at 3:07 am, now back to the line to check my bag. This line is the longest line to check a bag I have ever seen now. I have a video showing the distance I took after I returned, it was insane. You had the complete maze, then around to the right and then add another 200, no not a typo.

How is this possible? If every person from the plane was in this line all at once, it could not possibly be this long. But I did not factor in the OVERBOOKING, which clearly after I missed this flight, appeared to be over by at minimum 60 as that is at LEAST how many missed this plane.

I also found out this flight was drastically overbooked and an employee (on the plane) tells me later that this particular daily flight has been having issues all week. Once is too many nevermind all week and you can see who is making the problem, it is the people taking the bags.

I also later find out that all these people right up to the plane are just contractors, not Frontier Employees. So they dont care, and from what I witnessed must have an incentive to drive costs up to customers. The attitude you could see clearly. Moving at a snails pace uphill on a greasy road.

This line took another 1 hour and 18 minutes to reach the bag drop.

The ONLY thing these people do are weighing it and move it to the transport system to load to the plane. That takes less than 10 seconds to do. That is all that was required of mine. However, what they also do is make a problem which resulted in this line taking close to 1 ½ hrs.

The ones that did not know of the Kiosk like me (but I was alerted) they charge $25 for the bag sticker. Now, even if that was to take place, ALL NORMAL airlines do this and give you a boarding pass, tell you what gate you go to and on your way. This process did none of that and still was MUCH slower.

While I am in line, I then see them charging people $100 a bag for some with 1 pound over 40. Of course, we have to wait for the argument to finish and everyone must wait for that to stop.

One pound, the greed of this airline, stops the process of EVERYONE ELSE so Frontier can make more by ONE POUND! Then I see people taking stuff from one bag to put to another and they let this happen to slow down the line.

These people can see the line, and I am sure already know TSA is backed up big time. Did it change their snails pace? No, let us go slower.

Just an example when I did get there, I picked my own bag up, put it on the scale (28 lbs.) and all they had to do was move it to the tram-taking luggage away. That should have been what 10 seconds?

Nope, it was over 2 minutes and I am now already stressed I am going to miss my flight. This moron was too busy carrying on a conversation with another baggage taker having a good ole time. Flight is in process of boarding in a few minutes and I still have to clear TSA.

If mine was 2 minutes, how long was the average for anyone that was NOT underweight. And yes I was looking at my watch nonstop seeing I am about to miss my flight due to these fools behind the counter.

HINT HINT.

After I get the bag taken I run to TSA, I see they are splitting lines and OMG is it long. I was in that line for well over 30 minutes to get up to a sign that says you are 30-40 minutes away from clearing TSA. I have no chance of making this flight, before I even get to that 30-40 minute marker it is now 5 am.

I press on, as I enter the Maze for TSA, they see it is crazy long (about the longest I have been in ever.) and have a moment and start letting people use the TSA Pre Check as that was empty to speed things up, and it did. Poof I was through after that in 10 minutes. Again running to the gate, I pass by a departure sign and it says mine is delayed. I am thinking great, common sense kicked in as word HAD to reach the gate what baggage was doing (or lack thereof).

I arrive and it is 5:13 am. Flight is gone and I am told no it was not delayed, it went off on time. Then told hurry back to where you did baggage another flight goes off at 830 am. I am a solo so may have a shot you would think.

Again, I am running back and when I get there, the line for passengers that missed that flight is as bad as it was for luggage.

Except I was not around the corner this time but the entire maze was full. They have one elderly woman doing this (booking people on other flights). I see the writing on the wall here; this is so slow I know I have zero chance of that 830 flight plus with so many ahead of me. All these people were from that same flight.

Behind me were 2 guys who were part of a family of TEN that missed the flight, and I know of a few more around me that only had one member of their party in line and I am counting over 60 in front of me. So how many really missed it or how vastly over booked was this flight? At current pace, I wouldnt get a re-book till after the 830 flight goes off.

I then get attention of a person that is like doing traffic guiding people in the lines and suggest for him to get a manager or something as I had just gone 12 feet in 20 minutes and one person is not going to get the job done. He does go somewhere, a second person comes out after 5 minutes, she does her login etc, and after FIFETEEN MINUTES she finally decides to help after yapping it up and doing nothing.

I swear you could see smoke from everyone in line seeing her doing ZERO except laughing. Look at your watch and see how long 15 minutes is while waiting. Again zero sense of urgency and projects clearly of a WE DONT CARE attitude.

I get up to where it is my chance to find another flight. Before I can even say a word the elderly lady snaps at me, I go excuse me, I didnt even say a word to you and you are snapping at me?

Lets check the attitude as the one who should be ticked off is me here.

And they have ONLY one seat left I am told, leaving at 10:49 PM! I am also told it will cost me another $31 to do so. (That is extortion of a problem of their making). I had checked other airlines and could book a flight right now and asked for a refund as it was their system that made me and all the others miss our flights.

She refused and her words on the extorted $31 I cant give it to you free. I paid for my flight, it was the utter incompetence of everyone over there I point out that delayed me to get to my gate. So I am stuck being forced to pay for a flight that I did not want and cant get a refund. This SCREAMS SCAM and no one will ever tell me different.

It was by design.

So I finally get my boarding pass at 7:09 am, now almost 4 1./2 hours after I arrived and over 1 ½ hours being in the line for re-booking.

So I am spending Easter Sunday in MCO (Orlando), every persons dream right. I have some fine dining at BK for my Easter meal of the day.

I get to where my new gate is (and that changed multiple times right up to 2 minutes to boarding). I witness a pattern here. This gate is where all the worst of the worst airlines fly out of Spirt, Allegiant and Frontier only.

I have always heard bad things about Spirt, never flown them, but what I did see was not the case. They also overbook and each flight I would hear I need 5 (number varied but always had one) volunteers to switch planes. We will give you a (started at $300) voucher to be used later and we will get you on another flight. One woman took the $400 voucher and they booked her on United one hour later.

WOW!

I said, that is what I expected Frontier to do at minimum early this morning.

But no, I saw repeatedly from all their flights they did nothing for the people who they could not fit on the flight. Just slammed the door and said we are full.

I arrived for my scheduled flight to Atlanta airport, but when I got there, the flight agent closed the gate and wouldn't let us in. Then, they charged me $186 more to rebook another flight.

She told me to go to the ticket counter so they could waive the fees. The so-called customer service was non-existent; they were rude and dismissive. They called up another customer while I was still standing in front of them. I don't understand how a company can function so poorly.

They charged me a total of $457 when my total was supposed to be $281. Frontier has delayed flights all the time and never pays customers for wasting their time. I spoke to two so-called supervisors and a manager, but got nowhere. They are all the same; they are not there to assist customers.

You can't call Frontier on the phone; they have a robotic chat that is useless. We should not accept this type of behavior from Frontier.

It is unfair how they continue to rob their customers. I am very upset; they are causing me to miss my son's football game tonight against the Miami Hurricanes.

PART II

Therefore, when you hear how bad Spirt it is, know this; they are light years ahead of Frontier and they went the extra mile to work with people to get them to their destination. Not so with Frontier, they flat out dont give a damn.

Moving on, I finally get on this late flight and get in at after 1 am.

I go to get my rental car, they are closed. I have to get a cab ($30) to reach my hotel, which luckily was not far away (15 minutes). I dont get to bed till now 2 am and start my NEW JOB in the morning with minimal sleep as I was up at 1am the day before to catch my real flight. I have to get another cab ($20) to get to work and luckily, a person that I start with gave me a ride to the airport to get my rental at 6pm.

They had cancelled my reservation because I was a no show. I tried calling to let them know as I was stuck in Orlando but never could reach them, just the national office and could only let them know (Sixt Rental). I had to re-book at a higher price and one less day now (another $60 lost). I even had to take a lesser grade car Camry I booked got a Malibu instead.

Now we go to the return flight on Friday April 5th 2024.

I leave work at noon, as I do NOT want to go through this again with Frontier. I am at the Airport at 1PM for a 6:40 PM flight. I foolishly try to check my bags so I can go through TSA and get something to eat. Nope same stupid 2 hour rule.

I am seeing the attendant just standing there. Doing absolute zip. As the day goes on I see they do check in some people for another flight and then again nothing. It is not a busy time.

Great job to do nothing. I am now starting to get notifications on my phone of a flight delay, it happened 5x in total. Being first in line for getting the sticker for baggage at exactly 2 hours before I go to scan my QR code. Nope nothing, I punch in my 6 digit code, nothing again.

Everyone behind me is saying maybe it is too early du the delay, so we wait a bit (its a 24 minute delay at this time). After 10 minutes another person says let me try, they scan their QR it prints for them. I go again, same things neither worked. The next person scan doesnt work for QR but code does.

I try again, still nothing. I go to the desk. The girl goes Did you change your flight I said no, I have all the messages for delay, confirm my original paid for flights etc. etc.

She then gives me a sticker and I am on my way. She started to say that will be $25 and I said I dont think so, this YOUR machine that cant read the QR or accept the code.

So no, not happening (Scam Scam Scam).

I get to my gate, more delays are coming in, They had to work on the plane, I found out an AC issue. I can deal with delays do to mechanical issues but at this point I have had enough of Frontier.

I go to board, I again show my QR (I did not get a boarding pass when checking the luggage, and seeing it was having issues one would think cover all bases here. I show all my info again and get pulled out of line.

I am set for row 13F by my boarding info from check-in. The lady says I will get you taken care of once everyone is on board. So first person there last on board, she gives me a seat of row 40C last row of the plane as an extra kick for booking this Airline, or so I thought. We arrive at MCO (Orlando) at just after Midnight, 2 ½ hours late.

Lucky me first bag is mine, I grab it and my shuttle to my car just happens to be there.

As I am pulling my bag I notice a wheel is missing, I roll my eyes and press on and get home. The next day I open my bag to do laundry and see the base of what supports the handle is all shattered. A million little pieces so now may bag is toast. There goes what $50-100 more.

The only reason I even booked luggage is the scare tactics of sizes they have on the website and they push that big time.

So that was $145 more I paid the day before takeoff. If I had done what I always do with Jet Blue and Southwest I would have avoided all of this, but they stressed you will be charged $100 or more at the check-in. Yet when on the plane I saw people getting away with doing just that. As I never do more than a duffle bag and a backpack.

Bottom Line if you think you are saving a nickel using this Airline, think again.

You cant put a price on the grief I went through but costs I incurred from them needlessly. I will stay on the low side, $50 bag, Cabs $50, doing the baggage to begin with as I could have taken them on ($145), additional cost for Rental car ($60 more) and of course the extorted money of $31 for the late flight. Total comes to $336. That is MORE than the flight of $263.

Clearly, I will never take this airline ever again, you cant pay me to take a free ticket as it will cost me more in the end.

Important other items, since 2022, there is NO CUSTOMER SUPPORT, there is no way to get a human on the line just chat bots.

Do not even bother with their Facebook support as I do believe those are Bots as well and did absolutely nothing about any of this and just give apologies which do NOTHING for me and then saying they appreciate the feedback, they wont do a damn thing except smile we screwed over another customer. Tried that the last 2 days. And no one other than AI or a Bot can type as fast as that did.

I have called my Credit card to start a contest on all charges, seeing it cost me MORE than what I paid after the fact I expect all returned. I will also be in contact with both agencies listed above about the designed to fail system which makes it physically impossible for all customers to make the flight.

I gave them a chance to make it right; they have declined so now it is my turn to be their worst nightmare.

I am a person of principal and wrong is wrong. This was not a mistake; this was not a weather issue, it was with intent

My wife and I have traveled worldwide on numerous airlines and have never experienced the lack of professionalism and the detestable customer service we did with Frontier Airlines.

We booked a Frontier Airlines flight for our 16-year-old daughter from Missoula, Montana, to Tampa, Florida so she could visit her grandparents. After check-in, we began receiving notifications from Frontier that her flight was delayed. Multiple delayed notifications came through until Frontier finally canceled her flight because she would not make her connecting flight in Denver. Our daughter, traveling alone, spoke to the Frontier gate agent, who instructed her to return to the Frontier desk, retrieve her checked bag, and rebook her ticket. She went to the Frontier desk and explained the problem. The Frontier agent passed her off to a baggage person, and together, they located her suitcase. When she returned to the Frontier desk as instructed, the agent had bailed on her, notwithstanding that my minor daughter had just explained her situation, did as she was told by a Frontier agent, and presumed she could trust the agent would be there upon her return. Our daughter went to the Delta Airlines desk, and a kind Delta agent left her post and tracked down a Frontier agent. In the interim, my daughters aunt returned to the airport to assist her. While speaking to the Frontier agent, they also talked to an agent on the phone, and both agents rebooked her for a flight that departed two days later. Both agents assured them that the rebooked flight was her best option.

When she forwarded us the details of the rebooked flight, we noticed that the layover was only 36 minutes in the 3rd busiest airport in the US. We were appalled that multiple Frontier agents promised her everything was good with this rescheduled flight. We tried contacting Frontier, but their customer service number was useless, and their chat feature was a complete joke. We dug deeper online and finally found a customer service number that connected us with a live person. We explained the situation to the agent, who conceded that the layover was too short and then insulted us by offering a $300 credit if we paid $200 upfront. We paid $495 for her ticket, and there was no way we would pay $695 for a $200 credit. We refused the offer and asked to speak to a supervisor. We were connected to a supervisor, who also agreed that the layover was too short. The agent offered to help us book a flight on a different airline. He then suggested some Delta flights. We assumed Frontier was footing the bill, considering what had transpired, and our spirits rose when he mentioned a Delta flight that would work perfectly. He then said he would book the Delta flight if we paid $700 upfront, and he would refund us the $495 we paid for the Frontier ticket. We quickly went to Deltas site, looked up the flight he was charging us $700 for, and discovered that the ticket cost only $498 or $503 with a checked bag. It seemed like he was padding the price by $200 or swindling us outright. We were furious and refused the offer. The agent then offered to refund the $495 if we paid $98 upfront. This didnt sit well with us either, but we felt forced to accept the offer in order to receive a refund.

Ultimately, we booked our daughters new ticket through Delta without issue. For those who think they are saving money by booking through a purported budget airline like Frontier, keep the following in mind: the Frontier ticket cost $495, and the Delta ticket cost $503. If we had paid the measly $8 more for the Delta ticket, we would not have had to waste four hours of our vacation dealing with *** customer service and inept and exploitative Frontier representatives.

To date, we are still battling with Frontier and still contending with the same appalling customer service.

Also, for the record, we flew out a few days earlier on United and had no issues.

We had a flight booked for Saturday the 8th which was cancelled, so we left on the 9th instead to CLT. Wednesday was our return back to Ohio; they delayed our flight three times until they finally canceled it.

We were at the airport from 11am to 11:56 pm waiting on vouchers for a hotel and food. They gave us a hotel voucher for one night, but we couldn't get a flight until Friday. Our luggage was, and still is, missing, and my son's was destroyed. No one is helping us with this problem.

We spent money on renting another room because they gave us vouchers for one night.

We had to purchase and wash clothes for Thursday and to wear home on Friday! Very disappointed and aggravated!

My recent experience with Frontier Airlines was extremely frustrating, largely due to their awful customer care. From start to finish, it felt like the airline just didn't care about their passengers at all.

Impossible to Reach Customer Service

First off, trying to get in touch with their customer service was a nightmare.

I had a question about my flight and attempted to call multiple times. Each time, I was placed on hold for over an hour, only to be disconnected without ever speaking to a representative. Their phone support is practically nonexistent, and they don't seem to care about resolving issues quickly.

Unhelpful and Rude Staff

When I finally managed to get through, the staff I spoke to was shockingly unhelpful. They gave vague, dismissive answers to my questions and were unwilling to provide any solutions.

It felt like I was bothering them simply by asking for assistance. At the airport, things weren't any better. The gate agents were rude and seemed uninterested in helping with any concerns regarding delays or seat assignments.

No Communication During Delays

My flight was delayed by hours with no explanation, and there were no updates from Frontier at all. No emails, no notifications in their app, nothing.

When I asked the staff at the gate for information, they were either clueless or indifferent. The lack of communication was extremely frustrating, and passengers were left in the dark for most of the delay.

Nonexistent Online Support

Frontier claims to offer customer support via chat or social media, but good luck getting a response. I tried contacting them through their chat service and on social media platforms, but I either received no reply or was given automated responses that didn't address my problem. It felt like I was talking to a wall.

Indifferent to Passenger Issues

To top it off, Frontier seems to have a 'take it or leave it' attitude toward customer complaints.

When I finally expressed my frustrations about the poor service, I was brushed off with canned responses. There was no effort to acknowledge the inconvenience or offer any sort of compensation for the hassle.

Conclusion

The level of customer care at Frontier Airlines is appalling. It's clear they don't prioritize their passengers' needs, and their customer service is one of the worst I've ever encountered. If you value good service and communication, I highly recommend avoiding Frontier Airlines.

The cheap ticket isn't worth the headache you'll endure trying to get even basic assistance.

However, I found a travel agency while searching online, which was very helpful to resolve the issues related to any Airline. They can be reached at 8 4 4 57 1 * * * *

I arrived for my scheduled flight to Atlanta airport, when I got there the flight agent closed the gate and wouldn't let us in. Then they charged me $186 more to rebook another flight.

She told me to go to tickets counter so they can waive the fees. The so-called customer service was non- existent, they were rude and dismissive, they called up another customer while I was still standing in front of them. I don't understand how a company can function so poorly. They charged me a total of $457 when my total was supposed to be $281.

Frontier has delayed flights all the time and never pay customers for wasting their time. I spoke to 2 so-called supervisors and a manager and got nowhere. They are all the same, they are not there to assist customers. You can't call Frontier on the phone, they have a robotic chat that is useless.

We should not be accepting this type of behaviors from Frontier.

It is unfair how they continue to rob their customers. I am very pissed they are causing to miss my son football game tonight against the Miami hurricanes.

PRINCE GAUGING, SCAM AND Time Wasting

Frontier is a scam, your customer service is a joke and a bunch of time wasters.

I was booking my flight Austin to Cleveland in the dates in July and the price was 137.96US$.

The time for me to stand up, go to get the Credit card and back and the system reset itself.

I digit in all the data again, the system recognizes that I am in need to go to Cleveland and price gauges the prices to 247.96US$ (110US$ more). Literally 3 minutes later

Since then it has been a waste of 6+ hours with the Twitter Clown TEAM; who write copy/paste messages and never address them.

They will tell you to DM them ( why do not they DM you?) so you keep them away from the formal Twitter embarrassment.

They NEVER answer

I gave them my number and I get a call from some +31 number, where some drunken person called Patrick mumbles something on the phone and then hangs the phone on me.

Write again to Twitter. They tell me to DM them again. I give again my phone number.

Then I get some scammers form UK reaching out from whatsup and asking me to write in whats up what they should know already, as if I had nothing else to do.

I told them to go find the cases in Twitter. They disappear.

I call them 3 times. Nobody answers: SCAM

I repost on Twitter this scam number +44 7466 ****64.

Once again frontier answer to use the official channels .I shows them the +44 number. They confirm, it is a Frontier number. Then they disappear.

Once again

I respond them to DM me, same story as always, no answer, no commitment, and no customer service. I call that +44 three times No answer. I text them again, no answer: SCAM

I look for official phone numbers in their website.

They do not have customer service on purpose, so they can fool you around and their bots will put copy and paste, like there is anyone really looking into the issues

Frontier Airlines stole me over 120US$ on price gauging plus I wasted 6+ hours of my time, fooling me around, and lost complete trust. Total loss: 420US$

If you can, book with Airlines next time.

Reported to BBB, to googlempas, to Yelp, to the Attorney General ( Price Gauging), to Trustpilot, to pissed consumer, to consumer affairs