Frontier Airlines Reviews

Flight cancellation and support/leadership: my flight was delayed and 20 minutes later canceled. The next available flight wasn't available until the next day, 26 hours later.

I went to customer service for assistance to resolve my issues. I was told my flight was canceled due to electrical issues. I asked for some type of assistance, vouchers, or some sort for food or hotel, as I was out of state and had no place to stay. I was not asked to speak with a manager, then was told there's nothing we could do; your flight was canceled because of weather, which was a lie about the electric issue that was all over the Internet affecting four airports.

I asked her to speak to someone else because I didn't feel comfortable talking to her as she had already lied to me. I asked for her name; she tells me it's Yeanor. I asked if that was her full name; she said no, that's my first name, and I'm not giving you my last name. She stated they'll know who I am.

I couldn't read her name badge as it was backwards, so I waited for her supervisor to come out. Thirty minutes later, I go back to the desk and ask for the supervisor and was told they left for the day. So now I'm stuck in the airport with no place to go and no finances for food or anything for 26 hours. Not to mention that I missed a whole day of work on the 22nd because of the flight cancellation.

My company was not happy. I do understand that things happen out of our control; however, as a business, the responsibility totally lies on you. As a customer, I fully expected some type of assistance or some type of vouchers, knowing that I am from out of state and stranded. Again, I understand that things happen out of our control, but as a business, I believe it should be addressed to make it as comfortable as possible for the customer in hopes of turning a bad experience into something with some type of positivity and in hopes for future returns to fly with your company again.

As of right now, I don't see me doing it, and I will spread the word amongst friends and social media about how things were handled. If nothing comes about this to try to satisfy and be reasonable with all parties, thank you for your time and listening, and please write me back. Let me know what's going on.

My email is scott070972@***.com and my phone number is 267-241-****. Thank you, Scott Stocklin.

Hi Frontier Customer Relations / Baggage Claims Team,

Im writing to formally escalate an unresolved series of issues that have caused significant disruption to my travel with my 3yearold son. I am requesting: (1) a refund/compensation for the trip disruption, (2) immediate resolution for my missing car seat, and (3) reopening and settlement of my damaged stroller claim (Ref: ATLF97367****).

1) Outbound delay (PBI ATL) Thursday, April 9, 2024

My flight from PBI to ATL, scheduled to depart at 12:17 PM, was delayed approximately 3 hours.

No food voucher or comparable assistance was offered. This delay cost my son and me one day of our vacation.

2) Damaged stroller in ATL Claim previously filed and closed

Upon arrival in ATL, my sons *** was damaged. I reported it and received claim reference ATLF97367****. Unfortunately, I was unable to respond during the initial communication window and the case was closed.

The stroller remains broken, and I am requesting this claim be reopened immediately.

3) Return trip disruption + cancellation + rebooking to MIA

On our return, we experienced a delay of up to 5 hours following a cancellation. I received two $100 vouchers, but no food voucher was issued for my son or me despite the prolonged delay and overnight travel conditions. We were rebooked to *** (MIA) on a flight that was also delayed by about 1 hour, and we arrived around 2:30 AMstill two hours from home.

4) Missing car seat instructed to retrieve, then told it was transferred, now lost

When my ATLFLL flight was canceled, I was instructed to go to the carousel to retrieve my sons car seat. The car seat was not at the carousel or the oversize/baggage claim area.

Frontier employees then assured me the car seat had been transferred to MIA. Trusting this, I went back through *** to reach the gate.

Upon arrival, Frontier representatives informed me (and other rebooked passengers) there was nothing to pick up. My sons car seat is now missing/lost.

5) Lack of communication

I had three missed calls from Frontier this morning.

I returned the call and left a voicemail, but no one has contacted me back. At this point, I have a lost car seat, a broken stroller, and no clear point of contact.

What I am requesting (urgent)

Refund/compensation for the significant delays/cancellation and lack of appropriate assistance.

Immediate tracing and return of my sons car seat, or full replacement reimbursement if it cannot be located promptly.

Reopen claim ATLF97367**** and provide compensation/repair reimbursement for the damaged stroller.

Written response within 7 days with a case owner, status update, and resolution timeline.

Please confirm receipt of this email and provide my new/active case number for the car seat and the reopened stroller claim.

Sincerely,

***

I had a very disappointing experience with Frontier Airlines. When I tried to cancel my flight, the airline staff told me that my booking value would be kept as a credit for future use. However, two months later, when I contacted customer service to use the credit, I was told that my trip had been marked as a no-show and that I had no credit at all.

I feel completely misled and cheated by this airline. Their staff did not do what they promised, and I lost my money because of incorrect information given by Frontier representatives. It seems like they use tricks when customers try to cancel flights.

In addition, Frontier Airlines has many hidden fees and very poor customer service. The company does not stand behind its promises, and customers cannot trust the information provided by their staff.

This was an extremely bad experience. I will never use Frontier Airlines again and will never recommend this airline to anyone. Very disappointing, untrustworthy, and unacceptable service.

Frontier is hands-down the worst airline I have ever flown in my life.

I arrived seven hours early for my flight due to the possibility of a long TSA line. After checking and rechecking my boarding pass, I sat down at the gate listed on the pass.

A few hours went by, and I noticed there was no one else at the gate--including staff. I called the Frontier customer service (since there were no Frontier staff anywhere I could see), and the person I spoke with told me that my flight was delayed, but to stay at the gate where I was sitting.

An hour later, I walked around looking for someone from Frontier and could not find anyone, so I called customer service again--they told me the same thing as before.

It turned out that the flight was never delayed, and the gate had been changed to one on the other end of the terminal (not where I would assume I should go find staff). The flight boards had never been changed, so there was absolutely no way I could have known that the gate had changed.

Having now missed my flight, I was reassigned to a flight the next day--unlike the direct flight I had booked, I was given a flight with a connection and three hour layover. Surprise, surprise, both of those flights were delayed.

I called customer service multiple times about using the delay insurance I had purchased, and after trying to give me flight vouchers (I don't want to fly this airline again, so why would I want vouchers?) I was told the insurance would help me and that the Frontier customer service would reach out to them.

It may come as a shock to you that nothing was done.

Having missed two full days of my short vacation, I was thrilled to discover (after arriving at the airport) that my flight was delayed--well, first it wasn't, then it was--apparently two Frontier planes were "blocking" each other?--at a gate labelled incorrectly because passengers who had been sitting there for four hours were still there. Because the staff was overwhelmed with the passengers for the earlier flight, I called customer service to see if they knew when my flight would depart--and I was told that the flight was on time. I pointed out that if the flight was departing on time, I would already be on it and on my way. The customer service agent told me I must be wrong.

I ended up arriving home two hours later than scheduled.

I understand delays happen. I understand miscommunication happens.

But the level of miscommunication and number of delays on this trip was staggering. The insult to injury was every customer service person insisting that the airline was functioning completely normally and they had not made any mistakes.

I booked a flight for my wife and myself. Later on, I noticed that they had put the wrong email address and telephone number for me, as well as a strange middle name for my wife that I had not even heard before and certainly had not entered for her itinerary.

When I tried to edit and correct this weird information that could become a problem at the time of boarding, I noticed that they are asking for $75 for a name change.

I had heard about how terrible Frontier Airlines is (the website, very bad customer service, etc.), but this certainly tops everything. I expect this erroneous information about my wife's name to be corrected before our trip, and certainly without any additional charges.