My husband and I arrived at the Cleveland airport with our 3 children to fly to Orlando.2-12-15.I was told they are "jammed up" it was chaos at the frontier airline counter.
At 6 am when we reached the desk for our 630 flight -the customer service gentleman said that there wasn't enough time to get us through security as they already loaded the luggages. He said - I'm sorry it's too late. How long does security check take anyways? I am wondering now also if it was because my husband is from the Middle East?!
All of their flights are booked for today. He said to call the reservation to rebook. (That was an automated joke!) They did offer us a flight credit but with a $75 fee per ticket (375$) So now here we sit all packed up for Orlando and no way to get there. My kids are crushed.
In reading reviews about Fronteir at Cleveland airport this seems to be an issue. They did tell us we could sit and wait to see if any cancellations on the other full flights today. I am convinced our seats were resold. Terrible experience.
The $50 parking pass was also non refundable Nothing nice to say about this airline nor the customer service.
Sincerely thinking to call Better Business Burea.
More Review Details
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- Reason of review:
- Poor customer service
- Product or service
- Luggage Check-In
- Review category
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