Frontier Airlines - Review about Luggage Check-In from Montrose-Ghent, Ohio
My husband and I arrived at the Cleveland airport with our 3 children to fly to Orlando.2-12-15.I was told they are "jammed up" it was chaos at the frontier airline counter.
At 6 am when we reached the desk for our 630 flight -the customer service gentleman said that there wasn't enough time to get us through security as they already loaded the luggages. He said - I'm sorry it's too late. How long does security check take anyways? I am wondering now also if it was because my husband is from the Middle East?!
All of their flights are booked for today. He said to call the reservation to rebook. (That was an automated joke!) They did offer us a flight credit but with a $75 fee per ticket (375$) So now here we sit all packed up for Orlando and no way to get there. My kids are crushed.
In reading reviews about Fronteir at Cleveland airport this seems to be an issue. They did tell us we could sit and wait to see if any cancellations on the other full flights today. I am convinced our seats were resold. Terrible experience.
The $50 parking pass was also non refundable Nothing nice to say about this airline nor the customer service.
Sincerely thinking to call Better Business Burea.
More Review Details
|Number of Destinations|
- Reason of review:
- Poor customer service
- Product or service
- Luggage Check-In
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "My wife and myself were on Southwest flight 4084 from Dallas Love field(DAL) to Washington Regan(DCA) on July 5th 2015. We chose to sit in the seats 18E and 18F...."
- "After purchasing a Business class ticket for a flight from Chicago to Shanghai and experiencing a delay, mid-flight I noted that the reclining system of my seat and the entertainment..."
- "I'm highly recommening for anyone thinking to take any trip on Megabus especially out of New Orleans not too. You'll be standing out in the elements for hours . In..."
- "You are selling a product called syringe pens. In light of all of the heroin overdoses it is highly inappropriate. Its one thing for a doctor to use it as..."
- "I'd like to bring to your attention a service and product quality breakdown (both of these). Last week I took my mother-in-law to your store because I happened to be..."
- "What a rip! Ordered beautiful arrangement from what I thought was a “family owned business”. The arrangement was delivered on time. The service train crashes at this..."
- "Bad water? DON"T BUY from AZTEC located in Saskatchewan Product is garbage, Service and Management is even worse! Takes months to get a service man and Hidden fees for Mileage..."
- "I've been a loyal Jawbone customer for...ever, it seems. My UP3 tracker started cracking and is now broken. They're phone support is down. Its been at least 3+days. I could..."
- "Stay away from Legal Zoom!!! There is NO WAY to cancel services on your account. I tried to remedy the situation with my credit card but I guess I will..."