Product: Frontier Airlines Customer Care Clear all filters (0 of 43 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Frontier Airlines - Awful

Family emergency. Fligth was delayed with no email or message to avoid me to sit on airport for 6 hours. Terrible experience staff qas rude and unprofesional never will fligth again with them
2.2
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Product
Frontier Airlines Customer Care
#1270232
Reply to reviews
As of today 6/1/2018 i got to the airport at 3:10 for a 5:10 am flight with my two kids who needed to take flight for new york with grandparents so i could give birth they didnt send me an email cancellation until 4:30am and i was stuck all they could offer me was a...
Read more
Anonymous
HWB

Horrible airlines!!!! Not worth it! We sat in a HOT plane with NO AIR for 2 1/2 hours on the tarmac. No gate available. When we finally were unloaded we got stuck in the airpo...

1.7
Product
Frontier Airlines Customer Care
#1269985
Reply to reviews
Arrived 7:34 pm on 4/15,,,,waited 1 hour 45 minutes for bags with about another 150 travelers. Reps/ weK *** clerk said nothing they could do. When asked for a supervisor, she advised us he did not work weekends and does not like to be bothered. This airline SUCKS. ***...
Read more
Product
Frontier Airlines Customer Care
#1234432
Reply to reviews
People should realize when reading these reviews that for the most part the quarter of a million passengers each week that fly Frontier have no problems at all. If this were a product, lets say a can opener and your were calculating a defect rate on how many can...
Read more
3.9
Product
Frontier Airlines Customer Care
I didn't like
  • That we cant fly to la or san diego
#1221324
Reply to reviews
Because we were late I missed my shuttle up the mountain,sat in rush hour traffic and didn’t get to my daughters house till around 8pm.I am a frequent flyer on Frontier airlines and have dealt with delays before but to be crowded in a plane for that long a period of...
Read more
Anonymous
Anonymous

"no real explanation why.."And what would you have done with an explanation? The fact is the plane wasn't going anywhere. Probably something going on in the system that preven...

2.6
Product
Frontier Airlines Customer Care
#1213953
Reply to reviews
I have never been to the San Antonio airport and am unfamiliar with the site. I was on flight 1702 march 9, 2018, originating out of San Diego, and had a brief layover (about 50 minutes) in the San Antonio Airport terminal. I also was using the Frontier App for...
Read more
Anonymous
Anonymous

1- Get help if you can't go a few hours without a cig.... Pretend you're a grown up and can do without the pacifier for a while.2- Do not leave the security area during a layo...

2.9
Product
Frontier Airlines Customer Care
I liked
  • Flight price
I didn't like
  • Customer service at check in desk
#1212207
Reply to reviews
Show

Frontier Airlines - Frontier rips you off!!

Dealing with Cheapo Air and Frontier … Dealing with Cheapo Air and Frontier Airline has been the worst experience I’ve ever had! DO NOT USE THEM!!!! Totally ripped me off!!!! The worst customer service I have ever dealt with... Extremely rude and incredibly unprofessional!!!
Product
Frontier Airlines Customer Care
#1174248
Reply to reviews
So our flight was supposed to leave at 8:20 pm it’s now 1:00am they are missing a part to start the aircraft in the middle of the night they are trying to borrow one from another airline.Why are you in business this is ridiculous and the have a nerve to charge $45 for...
Read more
Anonymous
Anonymous

"Why charge for everything when you can’t afford to get your own equipment."I'm not sure where you got they couldn't afford to buy the part. Do you think another airline is ju...

1.0
Product
Frontier Airlines Customer Care
#1159720
Reply to reviews
Show

Frontier Airlines - Cheap flight, *** service, *** plane

What do you expect of such low flight costs? Well let me tell you what you SHOULD expect from them... Rude costumer service, escalated prices for bags (carry on and checked) and delays.... lots and lots of pointless delays. Even if they aren't pointless, their costumer service at check-in and gates are so bad, you'll never know. Good luck.
2.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Product
Frontier Airlines Customer Care
#1143116
Reply to reviews
Never again will ever book a flight with Frontier!! Their customer service caused me to miss a flight while My family and I had been standing in the check in line despite having 45 minutes to board. They said that the bagage had to checked in 45 minutes prior to...
Read more
1.0
Product
Frontier Airlines Customer Care
#1126641
Reply to reviews