Product: Frontier Airlines Baggage Policy Clear all filters (0 of 42 reviews match)
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I have a lost bag on a flight from Orlando to St. Louis. They didn’t have a bag claim They don’t have employees that work full time. Limited hours to talk to someone. Have to file claim online. They only contact you if found. They need 30 days to find your bag. YOU...
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BlankStickInsect
BlankStickInsect

Horrible customer service. Total lack of caring. Wait until it’s your bag they lose.Can’t communicate with them and they make it nearly impossible to. They plan on skipping cu...

1.0
Product
Frontier Airlines Baggage Policy
#1242588
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After a long story about delays and needing to take other flights, my Frontier flight was delayed and my bag was stuck on the original flight. So my bag is in the airport but there aren’t any employees to help me, and all someone on the phone can say is I can get it 12...
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Anonymous
Veronica

I agree that just what we were told on 5/13. And here it is 5/19. And still no word from Frontier Airlines. We are so disappointed with this airlines. Just don't understand ho...

1.4
Product
Frontier Airlines Baggage Policy
#1222467
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Frontier airlines charged me an additional $75 for each of my 2 bags being 4 lbs over on top of the $40 check bag fee that I initially paid. I'm writing this as I sit here on a 3 hour delayed flight, for which they are refusing to do anything about. You may have gained...
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Anonymous
Anonymous

"2 bags being 4 lbs over"Whose fault is that? These are the terms you agreed to. You should have packed more carefully or better yet, pull something from the bag and put it in...

1.0
Product
Frontier Airlines Baggage Policy
#1202794
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Frontier Airlines has the worst customer service ever. I flew from Philadelphia to Punta Cana on February 7, 2018. When we arrived at our destination my wife noticed items missing from her suitcase. I notified our representative from Apple Travel. He informed me he...
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Product
Frontier Airlines Baggage Policy
I liked
  • Timely flight
I didn't like
  • Missing items from luggage and poor customer service
#1199609
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On my return flight home, I checked my bag in& it was 2lbs.Over weight . It was excepted as ok. When I got my bag back in Milwaukee Wi. I was missing A gold ponch with 4- new nice sets of ear rings& 1- bangle bracelet .. “gold”. Also my new swim bag with goggles & swim...
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3.4
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Frontier Airlines Baggage Policy
#1177592
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Wife thought I would check a bag on a recent flight on Frontier Airlines, which I didn't want to do, so she paid $40 to check a bag! When I saw it a few days prior to my flight, Frontier Airline, *** company, would not refund my money! They said they couldn't and that...
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Anonymous
Anonymous

" so don't give me the you should have read all the fine print BS."Well you should have and to be honest it's not small print. All the data is right there for you to read befo...

2.7
Product
Frontier Airlines Baggage Policy
I didn't like
  • No refund on baggage
#1131470
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This issue raises an extraordinary interest that compels me to direct to your attention immediately.The absence of any articulated response suggests a holding principle to not remedy the issue. Any silence only rubber-stamps the issue and deeply supports the principle....
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Anonymous
Anonymous

"that I was not required to check the bag at DIA"Yeah and what they told you was probably correct. You may have pulled your soft shoe routine on an unwitting, under trained or...

Product
Frontier Airlines Baggage Policy
#1070631
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The counter crew were unprofessional and were laughing when my wife and I were walking away as if giving themselves high fives for charging me extra while I still can hear them, They did not check it in I still had to carry it on. My family fly all over the world and domestically a lot. The seats are uncomfortable and the plane smells bad, We will never fly Frontier Airlines...
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Anonymous
Anonymous

Frontier charges for carry on bags.it is no secret they tell u when u book also it tell you size and weight limits.Your bag was bigger than allowed demensions and that's why y...

1.2
Product
Frontier Airlines Baggage Policy
#1032682
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Flight F9 676 from Denver to Orlando yesterday Frontier airlines has lost over 30 peoples luggage! One of which is my sons who is just a kid only just 18 last week first flight ever to visit friends and family. He has no car not alot of money and will be bouncing...
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Anonymous
Anonymous

Could and does happen with airlines.trust me

Anonymous
Anonymous

He's 18. He's not a child. How about you let him tell the story himself?

1.2
Product
Frontier Airlines Baggage Policy
#983395
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My wife and I flew from Denver to Cincinnati on 12/17/16.We needed to check two bags-already had our boarding passes. We went to the check-in area only to find hundreds of people waiting to rebook cancelled flights and check bags. When I asked the Frontier agent which...
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Anonymous
Anonymous

So you were too lazy to read the signs. Since you obviously got in the right line without help from the agent, that means you could have done so without asking the agent whe...

Product
Frontier Airlines Baggage Policy
#976059
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