Frontier Airlines - *** from Flyfrontier

283 of 426 Frontier Airlines reviews

That is nothing...Here is the new one from Frontier....My mom was boarding from DTW to TTN....Online it says for flight is 20 minutes delayed (actual 3:50PM n delayed to 4:10PM) so we planned accordingly and reached airport 1hour 5 minutes before at 3:05 PM, so technically I am around 1 hour earlier n guess what the lady at counter said flight is on time n she cant check us in as we are late for 45 minutes cut for check-in of flight...... seriously.....now what?

Again, same process as being listed earlier, calling on 1800 number,talking to different managers and all...but all in vain..all they need is your money $75, they don't value their customers at all....

Again, its totally a shame for Frontier airlines as they using tons of customers...as my whole family flies on that route sometimes around 1 or 2 times a month.....

Guess what...everybody says NO to Frontier now-on.....

Ani

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
    • Low fares n airport loactions
  • What I disliked
    • Bad customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$75
Product or service
Flight
Review category
Transport
review #558244 by

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Helpful? 3 Yes 3 1 No 1
Had the same issue 2 Yes 2
283 of 426 Frontier Airlines reviews
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LadyScot

Jun 19 #1175261

Delays happen and change, as you saw. You are to arrive 2 hours before the scheduled time. You messed around and were late. Your fault.

0 0 Reply
Anonymous

Jun 01 #1167271

"so technically"
Judging by the way you write, I'm guessing you're young. That said technically means nothing to the airline as you found out. You're advised to arrive to the airport at least 2 hours prior to the SCHEDULED departure time.
You turned up when you wanted to. In the meantime people who showed up like they were supposed to were checked in, went through security and were sitting at the gate ready to go.
They're not going to recalculate weight and balance based on your technical assumption.
Lesson here is you need to be at the airport at least 2 hours( as has been suggested since 9-11-2011) prior to the scheduled departure time.
This one is on you.

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