Skip to content
Write review For Business
  • Login

Contact Frontier Airlines Customer Service

How to Reach a Person at Frontier Airlines

Verified Contact Information

Toll-Free Number:

  • 1-800-243-6297
    Privacy Inquiries
Call Now
Send Message

Customer Service:

  • 1-720-902-3969
    WhatsApp
  • 1-801-401-9000
  • 1-602-333-5925

Investors/ Franchising:

  • 1-800-736-3001
    Transfer Agent Computershare

Media:

  • 1-720-374-4560

Customer Service:

googleplay@flyfrontier.com
App Support
frontierstore@overturepromo.com
Store
corpcomm@flyfrontier.com

Investors/ Franchising:

ir@flyfrontier.com

Legal:

privacy@flyfrontier.com
Privacy Inquiries

Media:

media@flyfrontier.com
agencydesk@flyfrontier.com
Travel Agents
frontier@travelguard.com
Travel Insurance (Refunds)

Frontier Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Frontier Airlines Phone Number
1 (800) 243-6297
Average Hold Time
More than 30 min
Average Calls duration
2 minutes
Most Popular Frontier Airlines Email Address
frontierstore@overturepromo.com
Frontier Airlines Live Agent Availability
37% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Frontier Airlines Customer Service?

Contacts

As Frontier Airlines’ customer service says, the company is committed to serving users quickly and efficiently. Quality and comprehensive day-and-night support is evidence of this statement. Reach out to them on one of the Frontier Airlines contact channels like a phone number.

To do this, you should dial (801) 401-9000. Frontier Airlines’ customer service phone number supports you with your inquiries 24/7. You may call them to book a flight or answer any questions you have about traveling.

When you need to change, cancel, or edit your flight itinerary, the Frontier Airlines customer self-service tool could help with changes to existing reservations.

Having a deeper and more sophisticated issue, try to use one of the Frontier Airlines email addresses: agencydesk@flyfrontier.com for Travel Agents, frontier@travelguard.com for Travel Insurance (Refunds), and frontierstore@overturepromo.com if you want to reach out to the Customer Service Store. It is a handy way to ask questions or give airline feedback. However, resolving an issue through email can take time.

You can use Frontier Airlines’ customer service number in order to talk to a live person. After your call, an automated voice will speak to you. The system explains what keys you need to push to navigate through it to connect with the live agents.

If you prefer not to call Frontier Airlines, you may contact the company by using their web support form. You can find the company’s chatbox on the Customer support page. Let them know about your concern and a live agent will assist you shortly.

Working Hours & Locations

Clients can use Frontier Airlines customer service 24 hours a day to get help anytime. They can contact the company support team using one of the phone numbers on the website's Customer Service page. Another feature of Frontier customer service hours is texting the company support team. The clients can also use Frontier chat support on WhatsApp.

Frontier Airlines' corporate office is in Colorado. The complete Frontier Airlines address is 4545 Airport Way, Denver, Colorado 80239, United States.

Account, Refund & Others

Indigo Partners LLC. Indigo owns Frontier Airlines acquired Frontier Airlines from Republic Airways Holdings in 2013. Frontier Airlines' corporate office is headquartered in Denver, Colorado.

To change a Frontier Airlines account name:
1. Go to My Trips and access your booking.
2. Here, enter your last name and confirmation to start the search.
3. Click "Change Name Details" on your Trip Confirmation screen. You can also scroll down to the Contact Information and change any needed information.
4. Click "Continue" at the bottom of the page to complete the changes. If you have any questions, contact the Frontier customer service chat team.

If your travel date is outside seven days or 168 hours, you can get a refund from the Frontier Airlines customer service team within 24 hours of purchase. In this case, you are eligible for a full refund with no cancellation charges. To request a refund, log into My Trips to Manage My Booking. For any complexity you face, initiate Frontier Airlines customer service chat for quick assistance.

PissedConsumer Club

Contact Information

Frontier Airlines Website:

Frontier Airlines Help Center:

Corporate Office Address:

Frontier Airlines, Inc.
4545 Airport Way
Denver, Colorado 80239
United States

How Customers Rate Frontier Airlines Support?

3.2 / 5
Needs improvement

Based on 49.8K calls to Frontier Airlines customer support through PissedConsumer.com and 59 survey responses.

Total Calls
49.8K
Avg Call Duration
02:29
Issues Resolved
4%

Why Customers Call Frontier Airlines?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 32%
  • Request for Information 21%
  • Return/ Replace 13%
  • Activation/ Cancellation 10%
  • Refund 5%
  • Payments and Charges 5%
  • Product/ Service 5%
  • Booking and Reservation Issues 3%
  • Shipping and Delivery 2%
  • Account 1%
  • Staff <1%
  • Cards <1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%
  • Employment <1%
  • Phone & Devices <1%
  • Fraud & Security Issues <1%
  • Questions About an Order <1%

Customer Inquiries & Issues

32%
  • "Tickets"
  • "Check a my booking"
  • "Check flights"

Request for Information

21%
  • "Checking to see if my son can get through airport security with a ankle monitor on that monitors for alcohol consumption."
  • "Request wheelchair service for upcoming flight"
  • "Questions about up coming flight"

Return/ Replace

13%
  • "Change flight /cancel"
  • "Change flight"
  • "They changed my itinerary; can't do it!"

Activation/ Cancellation

10%
  • "cancell upcoming appointment on October 7th"
  • "Cancel flight with voucher"
  • "Flight cancelled by airline"

Refund

5%
  • "Refund o credit"
  • "Refund"
  • "Refund money"

Payments and Charges

5%
  • "Lost wallet"
  • "Discount den"
  • "credit voucher"

Product/ Service

5%
  • "I had put a complaint. In 2months still nothing I am on oxygen and the. Woman would not let on the plane because of my oxygen was walking she pushed my a I tripped I was attack by your employee I have zCopd and osteoporosis I need someone to get back"
  • "Problem with reservation info"
  • "Error by staff"

Booking and Reservation Issues

3%
  • "Réservation"
  • "Flight"
  • "Book a flight"

Shipping and Delivery

2%
  • "Delayed bags"
  • "Did not recieve email for my flight"
  • "Didn't receive email from paid trip from cc."

Account

1%
  • "Pay back $ 158.00 to my accounts"
  • "Issues login in, and access account. Both app for flights and *** Frontier Mastercard credit card."
  • "Member number"

Staff

<1%
  • "I need a flight and cannot check into customer service line"
  • "Poor service"
  • "Speak with a manager"

Cards

<1%
  • "ID card missing"
  • "I booked a flight and it's not showing up in my App or when I signin on the web. My credit card went through so this doesn't make sense. Now I've paid for tickets and a hotel and I haven't received a confirmation number"
  • "Credit card information"

Website/ Application

<1%
  • "frontier website asks for email address but won't allow me to put it in"
  • "Attempting to download frontier app. I filled out account activation for free and was charged $29.96 on my debit card."
  • "App not allowing booking"

Claims & Legal Issues

<1%
  • "Claims"
  • "Accident"
  • "Injury"

Employment

<1%
  • "Orientation"
  • "Interview"
  • "Becoming a member"

Phone & Devices

<1%
  • "Lost phone"

Fraud & Security Issues

<1%
  • "Security"
  • "Possible scam"

Questions About an Order

<1%
  • "Orders"

Compare Frontier Airlines Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Southwest Airlines
Southwest Airlines Customer Service
stars-rating-fill
4.7 out of 5
Delta Air Lines
Delta Air Lines Customer Service
American Airlines
American Airlines Customer Service
stars-rating-fill
4.3 out of 5

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Frontier Airlines? What happened? What can we help you with?
Submit review Don't show this popup
Frontier Airlines
Reviews Contacts Community