Contact Frontier Airlines Customer Service
Frontier Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 243-6297Privacy Inquiries
Customer Service:
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(720) 902-3969WhatsApp
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(801) 401-9000
Media:
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(720) 374-4560
Frontier Airlines Emails:
Frontier Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Frontier Airlines Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Frontier Airlines is 8002436297. 53% of consumers used this number to address their issues and concerns. Meanwhile, 37% of users reported contacting a real person successfully by dialing the phone number 8014019000.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 2 minutes.
Be prepared for the call as Frontier Airlines may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Frontier Airlines Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Frontier Airlines is 8002436297. 53% of consumers used this number to address their issues and concerns. Meanwhile, 37% of users reported contacting a real person successfully by dialing the phone number 8014019000.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 2 minutes.
Be prepared for the call as Frontier Airlines may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call Frontier Airlines mainly because of request for information, return/ replace and activation/ cancellation.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Frontier Airlines is frontierstore@overturepromo.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Frontier Airlines Customer Service?
Most Popular Number:
| Total calls: 8 634 | Issues resolved: 115 | Last call: Jan 5, 2026 |
Contact Information
Frontier Airlines Website:
Frontier Airlines Help Center:
Corporate Office Address:
Frontier Airlines Customer Service Reviews
They are just giving me the run around about my missing bag. And now 5 days later they are still not giving me any info about when my bag will be back in my possession. It is definitely not a business I would ever want to deal with again
I have a voucher in a previous name; been trying to contact them for weeks to book a ticket using my voucher with my new last name after submitting the court document over a week ago. Zero response; 3 separate chats where I waited hours; was told it would be expected.
Never happened! NO PHONE NUMBER!
I will never attempt to use this airline again. I will make sure every person I know who is flying NOT use this airline.
Worst experience ever. Zero Customer service.
How Good is Frontier Airlines's Customer Service?
Summary of Frontier Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Frontier Airlines?
Request for Information Question:
- “I need to know what I can do my Id is expired?”
- “No help with missing bag”
- “I missed my flight on Thursday 8/7 where I’m not sure if my luggage made it onto going to LaGuardia Airport. I was rescheduled a flight on Thursday 8/7 @ 10:15pm going into JFK. I’m trying to find out if my luggage boarded my missed flight to LaG”
Return/ Replace Question:
- “Change flight”
- “Change flights”
- “Correct spelling name”
Activation/ Cancellation Question:
- “Cancelation”
- “Cancel and a refund”
- “Cancel my flight”
Refund Question:
- “Refund”
- “Refund money”
- “Re refund”
Product/ Service Question:
- “To book a flight to Vegas but I have a refundable ticket available for a one-way trip anywhere and I would like to use it so can a representative to contact me please”
- “I cannot access my Frontier credit/Shell credit as it’s listed in the email that I received from frontier! Every single time that I chat with y’all and or chat through WhatsApp with y’all… After three hours of waiting, y’all respond in 30 s”
- “Luggage is stuck in Austin & needs to be returned to Denver. Claim filed over 48 hrs ago & no response. Tried their stupid chat line just now for almost 2 hours & they kept disconnecting me!”
Payments and Charges Question:
- “Charged me for a ticket that i already bought a different one from yall”
- “Voucher amount is wrong”
- “Unauthorized charge”
Shipping and Delivery Question:
- “Delayed bags”
- “Did not recieve email for my flight”
- “Didn't receive email from paid trip from cc.”
Account Question:
- “Member number”
- “Need to make reservstion for family member”
- “Frontier set up a reoccurring subscription of $298 per month. I DID NOT sign up for a subscription. I flew home to take care of my Father and they have taken my information and created a reoccurring bill that I can not pay.”
Staff Question:
- “Poor service”
- “Speak with a manager”
- “Service animal”
Cards Question:
- “I booked a flight and it's not showing up in my App or when I signin on the web. My credit card went through so this doesn't make sense. Now I've paid for tickets and a hotel and I haven't received a confirmation number”
- “Credit card information”
- “Credit card application”
Website/ Application Question:
- “App not allowing booking”
- “I am trying to file a baggage claim and I have chatted three times and been sent to three different sites and cannot file the claim”
- “App not working”
Employment Question:
- “Orientation”
- “Becoming a member”
- “Job application”
Other Question:
- “Info on real id”
- “Checkin”
- “Issue with flight”
Compare Frontier Airlines Customer Service To
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