Contact Frontier Airlines Customer Service
Frontier Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 243-6297Privacy Inquiries
Customer Service:
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(720) 902-3969WhatsApp
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(801) 401-9000
Media:
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(720) 374-4560
Frontier Airlines Emails:
How to Contact Frontier Airlines Customer Service?
Most Popular Number:
| Total calls: 8 577 | Issues resolved: 113 | Last call: May 15, 2025 |
Frontier Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Frontier Airlines Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Frontier Airlines is 8002436297. 53% of consumers used this number to address their issues and concerns. Meanwhile, 37% of users reported contacting a real person successfully by dialing the phone number 8014019000.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Frontier Airlines may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Frontier Airlines Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Frontier Airlines is 8002436297. 53% of consumers used this number to address their issues and concerns. Meanwhile, 37% of users reported contacting a real person successfully by dialing the phone number 8014019000.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.
Be prepared for the call as Frontier Airlines may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call Frontier Airlines mainly because of request for information, return/ replace and activation/ cancellation.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Frontier Airlines is frontierstore@overturepromo.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Frontier Airlines Website:
Frontier Airlines Help Center:
Corporate Office Address:
Frontier Airlines Customer Service Reviews
I will never attempt to use this airline again. I will make sure every person I know who is flying NOT use this airline.
Worst experience ever. Zero Customer service.
Do not fly Frontier Airlines. Today, after a three-hour delay, our flight to Tampa from Islip finally arrived.
Unfortunately, 5 minutes before departure, the flight was cancelled with no explanation. Passengers had bags checked, etc. The gate attendant could provide no reason for the cancellation, and Frontier is unreachable as they hide behind automated chats, essentially zero customer service. Rebooking is impossible for most customers since they only fly to Tampa twice a week.
The flight was packed, families with infants, etc., a deplorable situation. This airline has zero regard for its customers and should be avoided.
How Good is Frontier Airlines's Customer Service?
Summary of Frontier Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Frontier Airlines?
Request for Information Question:
- “I need to check in for tomorrow”
- “I need help to check in”
- “Confusing on how to add bags an seats”
Return/ Replace Question:
- “Change my flight date”
- Change date of return flight to April 15, 2026. Same departure time
- “Email is correct spelling confirmation code k9s1gi Kerry Lynn rotchill but boarding pass reads Kerry rotchill please call”
Activation/ Cancellation Question:
- “Cancel and a refund”
- “Cancel my flight”
- “Recent res and cancellation need to talk”
Refund Question:
- “Re refund”
- “Refund”
- “Will I get a refund for my flight cancellation?”
Product/ Service Question:
- “Problem with flight arrangements”
- “Problem with verifying travel documents”
- “Bag fee on damaged bag”
Payments and Charges Question:
- “Trying to see if I have flight credit or something because I had to cancel a flight April 25”
- “Credit voucher code not working”
- “Over charged, reimbursement for hotel and ruining my 50th birthday”
Shipping and Delivery Question:
- “Delayed flight”
- “Delay”
- “Flight on 12/18 delayed need refund or change it”
Account Question:
- “Need to make reservstion for family member”
- “Frontier set up a reoccurring subscription of $298 per month. I DID NOT sign up for a subscription. I flew home to take care of my Father and they have taken my information and created a reoccurring bill that I can not pay.”
- “Locked out of my account”
Staff Question:
- “Poor service”
- “Speak with a manager”
- “Service animal”
Cards Question:
- “I booked a flight and it's not showing up in my App or when I signin on the web. My credit card went through so this doesn't make sense. Now I've paid for tickets and a hotel and I haven't received a confirmation number”
- “Credit card information”
- “Credit card application”
Website/ Application Question:
- “I am trying to file a baggage claim and I have chatted three times and been sent to three different sites and cannot file the claim”
- “App not working”
- “My ticket can't be found on the website”
Employment Question:
- “Orientation”
- “Becoming a member”
- “Job application”
Other Question:
- “Bags”
- “Book”
- “Baggage for flight”
Compare Frontier Airlines Customer Service To
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