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Complaint Description: I purchased a flight with frontier but Frontier refuse to issue my boarding pass even though I arrived at the airport one hour prior to departure. I purchased a flight for carriage with Frontier Airlines for May 22, 2015 for carriage from...
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Anonymous
Helene Therese

Helene ThereseI am frustrated as I CANNOT print boarding pass. Phoned representative, she was not able to help. Said I should go to airport kiosk. The process online kept say...

Anonymous
Anonymous

This exact same thing happened to me tonight in the SLC airport. I had checked in 22 hours before my flight, got to the airport tix counter 55 mins before my flight I just nee...

1.0
#648911
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Frontier Airlines - Epitome of Incompetence
Frontier Airlines - Epitome of Incompetence
Frontier is the worst functioning business I have ever had an interaction with. I don’t know how they spread so much disappointment and rage and still manage to stay in business. Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before...
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Anonymous
Anonymous

All airlines had delays this day and in prior days.It may have been clear that day but air traffic control has to try and catch up when there is weather and may have to cancel...

Anonymous
Anonymous

The whole review becomes irrelevant to me when it contains a blatant lie. The other airlines were NOT functioning fine at Christmas. Every airline had delays due to weather ...

1.2
I didn't like
  • Entire customer experience
  • Misinformation from gate agents
  • Canceled flights
#977302
Reply to reviews
Never again will ever book a flight with Frontier!! Their customer service caused me to miss a flight while My family and I had been standing in the check in line despite having 45 minutes to board. They said that the bagage had to checked in 45 minutes prior to...
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1.0
#1126641
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Frontier Airlines - Half full
1/1

Frontier Airlines - Half full

Frontier Airlines
#1125008
The plane was half full and not one person was sitting on the exit Aisle rows...The steward would not let me sit there unless I paid 50 extra dollars even though no one was sitting in there.
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Frontier Airlines - Unauthorised amount charged to my account

Frontier Airlines
#1122588
1.0
Details
They charged an amount to my card that was unauthorised for baggage that was included I had no problem when I left St. Louis but in Florida they charged a fee to my account This will be the last time I will ever use Frontier they stink.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Frontier Airlines - Frounter airlines, stole my money!

Frontier Airlines
#1123031
1.0
Details
Earlyer today 10/29/2017, i booked a flight with frounter airlines, from tampa florida to canton ohio. But my confermation e mail, reads from tampa to cleavland ohio. They will not fix there mistake or a refund.
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Price Affordability

Frontier Airlines - Customer Care Review

Frontier Airlines
#1055574
1.0
Details
They put me on hold for a refund until my 24 hour timeline expired then answered and said sorry to late . Stay away from this airline they are theifs
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
We booked a family get together flight from Phoenix to Chicago. I prepaid for 4 seats selection and one bagage! We tried the online check in 24 hours before and through the day before the flight, but the website kept giving an error "unable to check you in at this...
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1.0
#1095409
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I purchased a ticket fir my sister to come and see me the first part of December. Sadly, she passed away last Friday so obviously won't be on the flight. I called customer service to see if i could apply the funds to a ticket for me so I could attend her funeral. They...
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1.0
#1131665
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Wife thought I would check a bag on a recent flight on Frontier Airlines, which I didn't want to do, so she paid $40 to check a bag! When I saw it a few days prior to my flight, Frontier Airline, *** company, would not refund my money! They said they couldn't and that...
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2.7
I didn't like
  • No refund on baggage
#1131470
Reply to reviews
Flights scheduled for 10:45 this morning...it's not w 4:40 with NO end in sight. If it hadn't been for the fricking IRMA situation and my jack butt husband waiting to last minute to reschedule I wouldn't even be in this ***. Their plane "broke down" they New it before...
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1.0
#1100816
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Me and my husband used frontier airlines. We will never fly frontier airlines again. I will personally tell everyone i know that may be flying my experience. We were on time to catch our flight. They locked the door. Would not let us board the plane. Our flight was for...
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Anonymous
Anonymous

You were LATE. This is all on you.

1.0
#1093708
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I am a business traveler and have had nothing but sorry experiences with this company. Trying to speak to a live body by phone is nearly impossible. Their customer service at the airport is anything but service oriented. The lines at the airport and generally long, the...
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1.0
#1096649
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I am an disabled combat veteran that scheduled my 84 year old parents to fly out of Puerto Rico on 10/12/2017 - they are both in failing health - they have no electric, water or gas to cook with - they are almost out of food - we checked the flight yesterday and it was...
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Anonymous
Anonymous

"I am an disabled combat veteran that scheduled my 84 year old parent"Love how you doubled down on flashing your vet card by using your parents to enhance your whine. "her air...

#1114100
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