Frontier Airlines
Reviews and Complaints

. On April 5th My first flight which my two young daughters and I was supposed to be on was canceled due to fraud,

I had to purchase a whole new flight for $497.94 the flight was due to depart @ 11:39 then it was delayed to 12:39.

Then to be delayed again from 12:39 to 1:38 a.m This is an inconvenience not only for me, but the person that is waiting to pick us up. Inconvenient for all other passengers. We are also sitting at the gate with a passenger who has thrown up all over the floor, the smell is horrible. Employees for frontier are rude and state they can't do anything about it that the don't reported, is my job to report it to the cleaning crew.

its been 2o minutes, no one has come to clean up vomit on floor. Customer service is horrible, Also my luggage was overcharged $4.29.00 I only needed one luggage to be checked in. Staff was incompetent, two said I could have my personal item them I was told i had to pay. to bel told by other staff members, you can have one personal item.

I'm asking for a refund of 433.47.I'm hoping that this issue can be resolved quickly Or I will have no choice but to contact my bank and let them know what has occurred and that I have been overcharged.

This was my first time flying frontier airlines and do the horrible experience my family and I had. we will not ever fly frontier again.

Best Regards

Our recent flight coming home from Atlanta to San Diego was a total and costly nightmare. First, there were multiple one-hour delays.

After finally boarding the plane, we sat on the plane for 45 minutes and were told to deboard the plane because we would now miss our connecting flight. They said to check with the ticket agent to arrange for us to get to San Diego.

We waited more than 30 minutes for a ticket agent to tell us our only options were a later flight to San Francisco and then a connecting flight to San Diego the following day, arriving at 6:30 p.m. Or we could book and pay out of pocket on a different airline. We also needed to call Frontier customer service to get a refund.

Due to work commitments, we had to purchase two $600 tickets on a different airline.

When we got home, contacting Frontier customer service for our refund was almost impossible.

The chat option didn't work, so we finally got a hold of customer service on the phone. They said there would be no refund since the delay was less than 3 hours, and we never canceled our flight. Our flight was initially scheduled to leave at 11 a.m, but they didn't leave the ground until after 3 p.m. We were told to deboard the plane; no one said we had to cancel our flight to get a refund.

After getting hung up on several times and much back-and-forth with customer service and then a manager, they said they would provide a one-time-only special arrangement of $176 if we paid another $70 for a late cancellation/change order.

I said, "We "didn't change our flight; it was almost a 4-hour delay, and we had to pay $1,200 to get home. I'm not giving you more money!" Their reimbursement also included a $90 charge for my bag, even though it fit under my seat, and we were removed from the flight. That would be a $16 reimbursement. Unbelievable!

Then, I called Expedia and spent another hour on the phone while they went back and forth with Frontier; they said they could only give a $176 refund.

I was so tired and done; this all happened after an 18-hour day of trying to get home.

So, here is the math:

Initial Frontier flight: $503.16

Bag checked (that fit under my seat) $90.00

total Frontier cost: $593.16

Refund provided by Expedia: $176.00

Total cost with new flight: $1,617.16

We have been long-time Expedia customers and will never use them again.

Frontier needs to reevaluate its policies, communication, and customer service. We will never use Frontier Airlines again.

Book with I received an email and text 5 hours before my flight that it was delayed 3 hours. I contacted chat customer service and was flight left at 5:15pm instead of 2:44pm.

I have screen shots of this conversation. Then an hour and 40 before my original departure time I received a message that my flight was leaving at its original time. I a over 40 minutes from the airport and my ride lives 40 minutes from me. I paid the premium to fly on the day after Christmas now Ive been rebooked until tomorrow.

If leaving tomorrow were an option I could have saved $300 on my ticket purchase. They have no customer service number, if I did business like this I wouldnt either.