Frontier Airlines
Reviews and Complaints

I called its all taken care of. Thank you I'm a disabled veteran I got zero discount for my seating and a senior so that's only thing ... not passed tho I must of hit wrong button lol

Miss spell of first name was fixed and happy for the outcome customer service rep performed her job to the fulllest

ToIts frustrating when I am going through a family crisis and try to het things accomplished and cannot speak to a real person to resolve an issue of adding my infant son to my existing reservation

Why are customers made to pay for round trip checked baggage as opposed to checked baggage one way. I only want to pay for one way baggage.

Its not fare and this is my last time flying frontier.

And I will pass this info on to all potential frontier customers. Good riddance

I scheduled a flight 6wks in advanced but never got a confirmation email. If you don't get one you can't check flight status, request refund, requesting confirmation code because there's no one to talk to.

You still need confirmation code to email with questions.

So I had to call my credit card company to dispute the charge. Couldn't do that until it posted to my account.

My debit card was compromised last Saturday with a 400 dollar charge on it. I did not approve nor create this charge it was from Frontier airlines

Cant get ahold of anyone Im trying. To cancel flight r

There are no humans been trying for weeks and the chat line is ridiculous thats not even live so stressed just trying to take a vacation

We were about to takeoff and the door of the plane couldnt be close. So they ask us to get out and to wait for two hours on the terminal for a resolution.

They are putting us in another plane at 10 AM tomorrow, but they are not providing meals, hotels, or transportation to and from because they are claiming Its not Frontiers fault.

When obviously, its not a cause of God when is a mechanical issue. We are claiming money for the hotel transportation to and from meals and compensation.

We bought frontier ticket with baggage of $65 but then decided to fly twice and not to include baggage as plan changed. More than 15 days before we tried to get the credit and see we can use that to apply in our following week travel with frontier but even credit was not allowed.

Dates somehow got mixed up and trying to change it. Keep trying to chat through stupid chat and keep getting logged out. Have been trying for hours to change dates or get a refund

We were told my 9 year old only needed a pass port card and when we went to doard the SAS flight we were truned away because she did not have a pass port card. Now we need to get home snd i was wanting tchznge out flights from the 28th to today

Please call me I need my luggage 720207**** you lost my baggage...{{Redacted}}

No one was at the desk when we were trying to check in. We arrived at the airport an hour & 15 minutes before departure time.

When we tried checking in on the kiosk it said that we were too late. No one helped us & we werent able to reach out to anyone because the customer service number said to chat online.