Chastidy Yds
map-marker Columbia, South Carolina

Reservation issue

I booked a flight in September and. 445 bucks come to find out it wasn't booked.

I called this morning and had to rebook. Doesn't make any sense to me.

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Navarro Wmw
map-marker Waco, Texas

Cancellation

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Agent was very thorough and responsive. Stayed with me until the request has been completed with a confirmation

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Dhwani P Ofy

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Verified Reviewer

Not fair on luggage purchases policy

Updated by user Sep 26, 2023

They said they can't give any credit on baggage that you already booked even if you don't board with it

Original review Sep 19, 2023

We bought frontier ticket with baggage of $65 but then decided to fly twice and not to include baggage as plan changed. More than 15 days before we tried to get the credit and see we can use that to apply in our following week travel with frontier but even credit was not allowed.

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Loss:
$65

Preferred solution: Full refund

User's recommendation: If they don’t fly with baggage they should get credit

Kristee M Dqq

Flight issue

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Worst airline ever never again changed my flight and to accommodate for that I had to change flights and I had to pay for the change twice what the original price was when purchased

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Loss:
$200
Cons:
  • Everything about the airline stinks out loud

Preferred solution: Full refund

User's recommendation: Don't fly this airline they suck they change your flight times and you have to pay for that change they made to your itinerary. No way to contact a real human on purpose I am sure they know they are gouging you and they don't care

Sandrine T

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Verified Reviewer

Wrong destination on ticket

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The destination was backwards.. I am in FL already.

I need to go to Philadelphia.

The tickets was from set from fll to Philadelphia. It's showing Philadelphia to fll

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Loss:
$1100
Pros:
  • Clean flight
Cons:
  • Inconvenience

Preferred solution: To leave Florida today. Asap

Felix M Mqd

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Verified Reviewer

Flight refund

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Lack of communication in person and online...worst airline in the world

Missed my flight and money without notification

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Loss:
$589
Pros:
  • Worthless airlines
Cons:
  • No cons

Preferred solution: Full refund

User's recommendation: Don't even try or think of flying with spirit

Caroline g Hmf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Cancelled flight and no assistance

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Frontier Airlines - Cancelled flight and no assistance

our flight got cancelled and no phone number to get assistance nor at the airport counter. we tried doing refund and needed confirmation code which we did not have

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Loss:
$800
Cons:
  • Poor service

Preferred solution: Full refund

User's recommendation: no would never fly again and no service

Anonymous
map-marker Philadelphia, Pennsylvania

Refund question

Does Fronteir reimburse for the money I had to pay American Airlines to get a flight from Nashville to Philadelphia on October 9th because fronteir cancelled their flight that I paid as part of a package. Fronteir did issue a $100 voucher but I paid $600 for the American ticket, one way. Why should I pay American when I had nothing to do with the fronteir cancellation?

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User's recommendation: Fly any other carrier.

tina g Bwm

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Verified Reviewer
| map-marker Rochester, New York

I flew from Vegas to Florida and the people in the Vegas airport or absolutely horrible checking everybody’s bag there’s no reason for that every bag fits in that freaking airplane just fine

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Frontier Airlines - I flew from Vegas to Florida and the people in the Vegas airport or...

After she charged me $198 she still let me take my luggage on the airplane so frontier airlines is terrible they get compensation for every time someone gets charged for a piece of luggage some kind of a kick back for it well Im getting real sick of frontier And she never gave me a receipt for charging me $198 and I never signed anything

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ANNETTE R Bxn

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Verified Reviewer

Refund on ticket

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Frontier Airlines - Refund on ticket
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Frontier Airlines - Refund on ticket - Image 3

I was charged 99 at gate in denver then in muami flught was so late my was so late that my prepaid hotwl in las vegas would not chwck me in i had to sleep outside i was not charged to bag in pdx nor muami noe vegas so why in denver

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Loss:
$250

Preferred solution: Full refund

Cleone Ggl

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Verified Reviewer
| map-marker The Bronx, New York

Flight information

Dennis was very helpful , I was getting lots of hang up before I got Dennis customers service on the line

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User's recommendation: Ask for customer agent name

Primitivo P Zgt

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Verified Reviewer

Customer service hung up on me

Updated by user Oct 05, 2023

I have called and te Ted without results nobody is interested in helping with my problem very disappointed with this matter

Original review Sep 20, 2023

I called was telling the customer service about my complaint and he hung up on me can some one call me this has being going on since April my problem has not been fixed

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Preferred solution: My miles

Darren C Rxs

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Verified Reviewer

Cancel my trip

Updated by user Oct 02, 2023

Never got a respon...will not fly airline. Will forfeit my ticket and fly another airline

Original review Sep 17, 2023

Baggage fee too expensive for a carry on. Want to cancel...mjkbjjjjjheuejejejehehbejejejejehejejrj r u3uej

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Loss:
$84
Cons:
  • Baggage fees

Preferred solution: Full refund

User's recommendation: Nom e

Analea Gny

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Verified Reviewer
| map-marker Clermont, Florida

Change my return flight time

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Poor customer service I have two days to get back to Baltimore and I can't get in touch with anyone that's my complaint! Please have someone contact me immediately before I get stuck in Florida thank you!

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Anonymous
map-marker Charlotte, North Carolina

Información

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Trying to get information about a flight I dont have a confirmation code to see my time to get to the airport and I cant found any help,

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