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1.4 Based on 228 reviews
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    • Unacceptable customer service 48
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I will never, ever fly Frontier again. In the past four months I have flown from Denver to Las Vegas and to Salt Lake City, both with Frontier. Almost all of my flights have been delayed by more than an hour. My flight to Salt Lake City was supposed to arrive at 11:00 pm and did not arrive until 1:15 in the morning. No explanation. No reason given to frustrated customers. Two days later I flew back to Denver. Our flight was delayed by 2 hours... Read more

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I am extremely upset. My father checked in his bag and when he got home his diabetes medicine was missing !! Insulin, blood pressure pills and even the batteries out of the blood pressure machine were missing. He is extremely upset and does not have any medicine to get him through his visit with his family. He said they made him check it b/c they would not allow him to carry it on. Now it is missing. Out of all the items to steal out of a... Read more

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They had two flights one for 99.00 at 1 am the other 7 pm for 328.00 I bought the expensive one and they cancelled the early flight and their excuse was crew issues.This is straight robbery this airline is making money by lying offering an early flight charging more and at the end they don;t even have staff to take care of the flight. The denver airport full of kids and family is not even winter they just decided I emailed, called and all they... Read more

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Frontier is a TERRIBLE COMPANY to fly with. Party of four traveling from Vegas. One of us was In the restroom Still 12 mins to departure time and people are still in the jetway to board the plane and attendant closed the door and wouldn't let the fourth passenger in and asked the the rest of the party to deplane if they want but she won't open the gate to let the fourth person in. Captain even asked her to let the fourth passenger in who is... Read more

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This airline is awful. Truly awful. Stuck in the taxiway for over 30 minutes as anotherplane is in our gate. Find aother one. DIA is huge! Captain says it will be another 15 minutes while "they upload the luggage to a computer" seriously? Most people have hand luggage, andpay the $30 each way rip off fee. Open the doors and get a bus to us... Get us off this plane!

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Low prices are a joke because they get you with other add-ons, understandable, but - you have to pay for your carry on BOTH WAYS ($30+ each way depending on when you purchase). I booked my flight at least 2 months in advance. I didn't notice that I had only put a single carry onto my round-trip ticket. (um, who would do that anyway? LOL) I called to get this removed, however they refused (3 times) and still could not tell me why I could not get... Read more

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Sitting here on flight 688 DEN to MCO. First it was delayed 20 minutes, then again out 40 additional minutes, and a third time moving another 15 minutes to a final delay of another 15 minutes. Finally getting on the plane we have been sitting here 45 more minutes with no explanation. Just watching the employees chat, laugh, and chew on their gum. No information why we are sitting here (now close to 2AM). An employee decided to leave the plane so... Read more

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Don't do it. 6 hour delay with no offer to put on another flight and no regard to the extreme inconvenience to their customers. Spend the extra money and be treated the way a customer is supposed to be treated

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Terrible flight I was so sick don't think pilot is an experience pilot. *** was to fast he drooped during *** scared me so I screamed. The whole time the plane was shakey I know wind can cause this but not this time.

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Frontier Airlines has suffered the worst growing pains I have ever witnessed. Never has this been as evident as during the past summer. Passengers were often horribly inconvenienced and employees frazzled to the max, which is never, never an excuse for mistreatment of customers. I would encourage all travelers to embrace Frontier's business model before booking: Super deals on air travel, everything a la cart, paying for only what you need, such... Read more

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