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I am an disabled combat veteran that scheduled my 84 year old parents to fly out of Puerto Rico on 10/12/2017 - they are both in failing health - they have no electric, water or gas to cook with - they are almost out of food - we checked the flight yesterday and it was...
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Anonymous
Anonymous

"I am an disabled combat veteran that scheduled my 84 year old parent"Love how you doubled down on flashing your vet card by using your parents to enhance your whine. "her air...

#1114100
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Flights scheduled for 10:45 this morning...it's not w 4:40 with NO end in sight. If it hadn't been for the fricking IRMA situation and my jack butt husband waiting to last minute to reschedule I wouldn't even be in this ***. Their plane "broke down" they New it before...
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1.0
#1100816
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I am a business traveler and have had nothing but sorry experiences with this company. Trying to speak to a live body by phone is nearly impossible. Their customer service at the airport is anything but service oriented. The lines at the airport and generally long, the...
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1.0
#1096649
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Frontier Airlines - Customer Care Review

Frontier Airlines
#1055574
1.0
Details
They put me on hold for a refund until my 24 hour timeline expired then answered and said sorry to late . Stay away from this airline they are theifs
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Frontier Airlines Customer Care Review

Frontier Airlines
#976380
2.8
Details
Cancelled my flight and never sent any notification while i was travelling frm Illinois to St. Louis. Now i have to wait until Wednesday to fly home. No vouchers, no hotel. They could give me a refund but the ticket was 66.00. Ive used half of that ticket. But it will not by another ticket.
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Frontier Airlines Flight 327 Review

Frontier Airlines
#950348
I am sitting on frontier flight 327 out of MSP. This is the 3rd straight flight out of MSP which has been late. Right now 20 mins and holding. I have been loyal for years. I AM FREAKING DONE WITH FRONTIER. I will even be cutting up my Frontier card. Worse. When there is an issue just tell us. Dont freaking ignore us. We know ou freak departure time. Assas
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Short Review on November 05, 2016

Frontier Airlines
#949703
1.6
Details
Frontier was my number one Airline until the recent takeover ,when they made their seating smaller got rid of most of their dedicated employees and brought in contract employees.Unfortunately this companys been bought and sold so many times typical greed of corporate America anymore.
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Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
We booked a family get together flight from Phoenix to Chicago. I prepaid for 4 seats selection and one bagage! We tried the online check in 24 hours before and through the day before the flight, but the website kept giving an error "unable to check you in at this...
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1.0
#1095409
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Me and my husband used frontier airlines. We will never fly frontier airlines again. I will personally tell everyone i know that may be flying my experience. We were on time to catch our flight. They locked the door. Would not let us board the plane. Our flight was for...
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Anonymous
Anonymous

You were LATE. This is all on you.

1.0
#1093708
Reply to reviews
MY HUSBAND AND I FLEW FROM CLEVELAND TO PHOENIX AND IT WAS THE WORST SERVICE I HAVE EVER HAD. WE HAD TO PAY ALMOST $160.00 FOR CARRY ON LUGGAGE. THEN TO TOP IT ALL OFF WE HAD TO PAY FOR OUR BEVERAGE ON THE FLIGHT. FOR THE MONEY WE SPENT ON THE TICKETS AND THE LUGGAGE I...
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sandralynndavis
sandralynndavis

Did you happen to even read up on their policies? None of this should have been a surprise. YOU are the one at fault here.

1.0
I didn't like
  • Any of the service
#1091774
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This flight has been a nightmare for my daughter Nicole! I purchased this trip for her last month so she could come to AZ for her sister birthday. 1st when she left Michigan her flight to AZ was over an hour late... this was the beginning of the bad sign!!! Today she...
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Anonymous
Anonymous

"nightmare for my daughter Nicole!"Oh my, where's Nicole's complaint? Don't tell me her mommy/daddy had to fill one out for her? Here's a suggestion, why don't you take your h...

1.0
I didn't like
  • Paying for in-flight beverages
  • Lack of acceptance of fault
  • Paying for carry on
#1084265
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This issue raises an extraordinary interest that compels me to direct to your attention immediately. The absence of any articulated response suggests a holding principle to not remedy the issue. Any silence only rubber-stamps the issue and deeply supports the...
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Anonymous
Anonymous

"that I was not required to check the bag at DIA"Yeah and what they told you was probably correct. You may have pulled your soft shoe routine on an unwitting, under trained or...

#1070631
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If you don't want to actually leave for your destination on time, well, then Frontier Airlines is the airline for you. My family and I were travelling from LAX (Los Angeles) to MCO (Orlando). Our flight from LAX to MCO was delayed for over two hours, do you think the...
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Anonymous
Lori

HARD seats that have no recline! They are filthy on the arm areas. And the arms make the most LOUD annoying sound when the kids continue to play with them during flights. Neve...

1.0
I didn't like
  • Sitting in an airport for hours
#1068831
Reply to reviews
TERRIBLE CUSTOMER SERVICE. worst airline I have ever flown. We were delayed twice and instead of talking options with us we had a girl named Andrea Ross who was very rude and kept telling us to step aside while talking to her about what we had going on and continued to...
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Anonymous
Anonymous

"step aside " from what?Let me guess, YOU weren't the only ONE affected by the delay and this person was trying to clear the back log. Let me guess, she wasn't moving fast eno...

#1062414
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