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TERRIBLE CUSTOMER SERVICE. worst airline I have ever flown. We were delayed twice and instead of talking options with us we had a girl named Andrea Ross who was very rude and kept telling us to step aside while talking to her about what we had going on and continued to...
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Anonymous
Anonymous

"step aside " from what?Let me guess, YOU weren't the only ONE affected by the delay and this person was trying to clear the back log. Let me guess, she wasn't moving fast eno...

#1062414
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Rude and poor Check-in Customer Service! Me and my wife travel alot for business and never had an issue with our Personal bag. The people at frontier check-in are very rude and had attitude. Their carry on dimension are a lot smaller than the standard. My personal bag...
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Anonymous
Anonymous

"Their carry on dimension are a lot smaller than the standard."A quick search shows you're full of monkey mucous. Their standards are on par with others. Even if what you said...

#1049739
Reply to reviews
My carry on that I have been carrying for years with this airline and others was suddenly and rudely told too big so they charged me $40. The flight was from Philadelphia to Orlando. The counter crew were unprofessional and were laughing when my wife and I were walking...
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Anonymous
Anonymous

Frontier charges for carry on bags.it is no secret they tell u when u book also it tell you size and weight limits.Your bag was bigger than allowed demensions and that's why y...

1.2
#1032682
Reply to reviews

Frontier Airlines - Customer Care Review

Frontier Airlines
#1055574
1.0
They put me on hold for a refund until my 24 hour timeline expired then answered and said sorry to late . Stay away from this airline they are theifs
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Frontier Airlines Customer Care Review

Frontier Airlines
#976380
2.8
Cancelled my flight and never sent any notification while i was travelling frm Illinois to St. Louis. Now i have to wait until Wednesday to fly home. No vouchers, no hotel. They could give me a refund but the ticket was 66.00. Ive used half of that ticket. But it will not by another ticket.
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Frontier Airlines Flight 327 Review

Frontier Airlines
#950348
I am sitting on frontier flight 327 out of MSP. This is the 3rd straight flight out of MSP which has been late. Right now 20 mins and holding. I have been loyal for years. I AM FREAKING DONE WITH FRONTIER. I will even be cutting up my Frontier card. Worse. When there is an issue just tell us. Dont freaking ignore us. We know ou freak departure time. Assas
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Short Review for November 05, 2016, Pc_other

Frontier Airlines
#949703
1.6
Frontier was my number one Airline until the recent takeover ,when they made their seating smaller got rid of most of their dedicated employees and brought in contract employees.Unfortunately this companys been bought and sold so many times typical greed of corporate America anymore.
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This airline is the worst airline EVER! I got to the Dallas International airport to check in for my flight to Denver, Colorado and the ticketing lady here named Trina told me that I couldn't check in for my flight because frontier airlines had overbooked the flight...
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Anonymous
anonymous

The question I had was: If your situation with your children is so pathetic, why didn't your co-worker let you take her spot and stay there instead of you. Is your co-worker...

1.0
#1029407
Reply to reviews
I had a reservation from Phoenix to Florida on Oct. 3rd 2016-3 hours before my flight the Gov. of Florida called a state of emergency for every county in Florida due to hurricane Matthew- I was not going to risk my life & attempted to cancel my reservation. I called...
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Anonymous
Anonymous

The only question is: Did the flight go? If it did, you pay. What is not to understand about NON-REFUNDABLE. It is important to understand the concept of SELF-INSURANCE. W...

1.0
#1000809
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I used to be a Summit member and flew Frontier loyally before they changed their business model to ultra low cost carrier. They used to be reliable and friendly. I flew them from SLC to DEN last summer. Frst off, the line to check in was all the way down the corridor...
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#997798
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Absolutely the worst airline I've ever flown with. From the purchasing of the tickets , all the extra fees for carry on baggage, seat fees, rude employees. Then 5 hr delay no notification until 2 hrs after we arrived at airport for departure to home. Then when arriving...
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Anonymous
Anonymous

This can and does happen with all airlines.Most delays are not known well in advance so that is probably weren't notified before you arrived.Also depending on the reason for d...

louann914
louann914

1st of all I don't want their money. I wanted courtesy of notification of a 5 hr delay before I arrived at airport and was at gate. 2nd of all they damaged my suitcase and had...

1.0
#994749
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It has been 6 days and we still have not received our luggage! We were set to fly from Trenton NJ to Fort Lauderdale Fl on Friday Jan 6th our plane was delayed due to it being over weight - the airline asked for volunteers - we initial decline but when we saw that they...
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Anonymous
Anonymous

You should never pack medications in your bag.And because of what happened 1000s of people and their bags were effected.They only have so many employees to deal with everythin...

Anonymous
Anonymous

Lets be fair here a bit. Those unfortunate circumstates you talk about was a shooting that closed the airport down for almost 24 hours. Also although Frontier does not operate...

1.1
#990842
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Frontier airlines LIED about an employee walk off and blamed it on weather. This action stranded my 2 teen children for 8 hours and then put them on a plane with an overly intoxicated man who passed out on the plane and my children said it took 7 minutes to arouse him....
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Anonymous
Anonymous

If they delay a flight and say it is becauas of weather belive me it is.airlines have to report to the dot when flights are late and they have to state the reason if it is wea...

Anonymous
Anonymous

I agree with the person who stated you don't know the circumstances of why kids are flying. Stop being judgmental and see the big picture. Frontier airlines lied to its custom...

1.5
#987746
Reply to reviews
I, too, was trying to fly from Vegas to Cleveland on flight 1116 on Dec 18th at 9:55pm. Delay after delay until the last one was at 4:15am then the texts stopped. No one knew any answers. I then went online and read that the flight was actually cancelled. They couldn't...
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Anonymous
Anonymous

No airline will compensate for a weather delay.no hotels.Unless you purchase a ticket with an airline who has partners,if your flight is cancelled you can wait for the next fl...

Anonymous
Anonymous

I would fight frontier. I know I am!!

2.7
I liked
  • Low fares
  • Affordability
I didn't like
  • Poor customer service when issues arrive lack of accountability
#987554
Reply to reviews