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1.5 Based on 240 reviews
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  • Customers like
    • Low fares 5
    • Flight attendant 5
    • It till new owner came 4
  • Customers don't like
    • Unacceptable customer service 48
    • Baggage fees 11
    • Useless employees 9

Thanksgiving eve 2016 my husband and i were flying to mich.we were there in time for our flight but they said we missed getting our bags on in time,they said we were 10 mins late.So we had to miss our flight.They were very rude,no customer skills.They gave us a piece of paper to call if we had complaints. There were no more flights until the next day.We had to go back home until 9:20am the next day.So the lay over was in denver where we spent 11... Read more

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Yeah. So this discount airline makes you pay LESS to check a bag than to bring it with you onboard. OK I thought, I'll check my bag, cheaper and HELPS airline with too much cabin baggage. Win-win, right? WRONG. I traveled over the NYE holiday 2015. My bag was checked and tagged appropriately in Phoenix on time to meet me in Chicago. No way. I got there, and the bag wasn't there... by their systems, but it WAS THERE... they just didn't show it on... Read more

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Booked flight with package on Expedia arrived in line at 1725 to board flight for Las Vegas that was to depart at 1850 got to counter @. 1804 one counter person started to check us in when other person said it's too late at 1805. Said an announcement was made for Las Vegas passengers to go to head of line I nor my niece or main front of us heard such announcement . Counter person rude and shift leader took a long time to come speak with us kept... Read more

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I booked a flight from San Francisco to New York, with a layover in Denver, CO. My flight out of San Fran was delayed by 3 hours, causing me to miss my flight in Denver. Frontier's only accommodation was to book me for the next flight the next day. This was unacceptable, as I needed to get to New York the day I originally requested. I ended up having to book a flight with another airline, paying twice as much for the ticket. Then I come to find... Read more

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paid online and checked bag 2 hours before flight. Bag never arrived, No tracing systems. Packed very expensive food product for 6 hour duration. Bag lost and delivered 36 hours later. Contents damaged, bag damaged, needed to buy items for meetings. Never offered or signed perishable items waiver. Never received damage claim form. Needed to personally handle this claim by phoning over and over. Spv Brandon Aguilar called me after numerous... Read more

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On 10/23/16, we flew from Los Angeles to Orlando with Frontier airlines, flight 1632. We were three adults and two children (5 years and 21 months). Our car seats didn't arrive to Orlando, so we went to lost baggage office and the supervisor gave us the authorization in writing to rent car seats while we were vacationing. Several days later we were informed that the car seats were found and that we could pick them up at the airport when we... Read more

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I am sitting on frontier flight 327 out of MSP. This is the 3rd straight flight out of MSP which has been late. Right now 20 mins and holding. I have been loyal for years. I AM FREAKING DONE WITH FRONTIER. I will even be cutting up my Frontier card. Worse. When there is an issue just tell us. Dont freaking ignore us. We know ou freak departure time. Assas

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Frontier was my number one Airline until the recent takeover ,when they made their seating smaller got rid of most of their dedicated employees and brought in contract employees.Unfortunately this companys been bought and sold so many times typical greed of corporate America anymore.

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I believe was refused to board a plane and my reservation was blocked by a supervisor because of Jewish name and looks. I came to check in to my flight as required nearly 2-3 hours as required for busy airports and the only airline counter that did not have agents was the frontier airlines . I waited then I called a number posted on the door with no success. The door was adjared by a box so I knocked hard and here come a service counter... Read more

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Due to a souvenir I had purchased, I was required to check my bag which was no big deal. However, when I got home, the souvenir was stolen out of my bag. I filed a claim the next day and so far I have received nothing. No follow-up of any kind from Frontier. The phone number I was given is constantly busy. When I called a different phone number, the person said they would walk my message over to the claims people. That was two days ago. I still... Read more

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