filters
state:
Show
city:
Show
product:
Show
I purchased a ticket fir my sister to come and see me the first part of December. Sadly, she passed away last Friday so obviously won't be on the flight. I called customer service to see if i could apply the funds to a ticket for me so I could attend her funeral. They...
Read more
Anonymous
Anonymous

" was only $85I've never understood it, why is when things like this happen all people can seem to worry about his a little change? They can't make exceptions for you because ...

1.0
#1131665
Reply to reviews
Wife thought I would check a bag on a recent flight on Frontier Airlines, which I didn't want to do, so she paid $40 to check a bag! When I saw it a few days prior to my flight, Frontier Airline, *** company, would not refund my money! They said they couldn't and that...
Read more
Anonymous
Anonymous

" so don't give me the you should have read all the fine print BS."Well you should have and to be honest it's not small print. All the data is right there for you to read befo...

2.7
I didn't like
  • No refund on baggage
#1131470
Reply to reviews
Never again will ever book a flight with Frontier!! Their customer service caused me to miss a flight while My family and I had been standing in the check in line despite having 45 minutes to board. They said that the bagage had to checked in 45 minutes prior to...
Read more
1.0
#1126641
Reply to reviews

Frontier Airlines - Cheap flight, *** service, *** plane

Frontier Airlines
#1143116
2.0
Details
What do you expect of such low flight costs? Well let me tell you what you SHOULD expect from them... Rude costumer service, escalated prices for bags (carry on and checked) and delays.... lots and lots of pointless delays. Even if they aren't pointless, their costumer service at check-in and gates are so bad, you'll never know. Good luck.
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Frontier Airlines - Half full
1/1

Frontier Airlines - Half full

Frontier Airlines
#1125008
The plane was half full and not one person was sitting on the exit Aisle rows...The steward would not let me sit there unless I paid 50 extra dollars even though no one was sitting in there.
Comment
Show

Frontier Airlines - Frounter airlines, stole my money!

Frontier Airlines
#1123031
1.0
Details
Earlyer today 10/29/2017, i booked a flight with frounter airlines, from tampa florida to canton ohio. But my confermation e mail, reads from tampa to cleavland ohio. They will not fix there mistake or a refund.
Comment
Show
Price Affordability

Frontier Airlines - Unauthorised amount charged to my account

Frontier Airlines
#1122588
1.0
Details
They charged an amount to my card that was unauthorised for baggage that was included I had no problem when I left St. Louis but in Florida they charged a fee to my account This will be the last time I will ever use Frontier they stink.
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
I am an disabled combat veteran that scheduled my 84 year old parents to fly out of Puerto Rico on 10/12/2017 - they are both in failing health - they have no electric, water or gas to cook with - they are almost out of food - we checked the flight yesterday and it was...
Read more
Anonymous
Anonymous

"I am an disabled combat veteran that scheduled my 84 year old parent"Love how you doubled down on flashing your vet card by using your parents to enhance your whine. "her air...

#1114100
Reply to reviews
Flights scheduled for 10:45 this morning...it's not w 4:40 with NO end in sight. If it hadn't been for the fricking IRMA situation and my jack butt husband waiting to last minute to reschedule I wouldn't even be in this ***. Their plane "broke down" they New it before...
Read more
1.0
#1100816
Reply to reviews
I am a business traveler and have had nothing but sorry experiences with this company. Trying to speak to a live body by phone is nearly impossible. Their customer service at the airport is anything but service oriented. The lines at the airport and generally long, the...
Read more
1.0
#1096649
Reply to reviews
We booked a family get together flight from Phoenix to Chicago. I prepaid for 4 seats selection and one bagage! We tried the online check in 24 hours before and through the day before the flight, but the website kept giving an error "unable to check you in at this...
Read more
1.0
#1095409
Reply to reviews
Me and my husband used frontier airlines. We will never fly frontier airlines again. I will personally tell everyone i know that may be flying my experience. We were on time to catch our flight. They locked the door. Would not let us board the plane. Our flight was for...
Read more
Anonymous
Anonymous

You were LATE. This is all on you.

1.0
#1093708
Reply to reviews
MY HUSBAND AND I FLEW FROM CLEVELAND TO PHOENIX AND IT WAS THE WORST SERVICE I HAVE EVER HAD. WE HAD TO PAY ALMOST $160.00 FOR CARRY ON LUGGAGE. THEN TO TOP IT ALL OFF WE HAD TO PAY FOR OUR BEVERAGE ON THE FLIGHT. FOR THE MONEY WE SPENT ON THE TICKETS AND THE LUGGAGE I...
Read more
Anonymous
castro122

Fine print.. is BS... so I paid for a bag, then decided I didn't need to check a bag.. tried to get my money back days before the flight and those Greedy sonstabitches kept m...

sandralynndavis
sandralynndavis

Did you happen to even read up on their policies? None of this should have been a surprise. YOU are the one at fault here.

1.0
I didn't like
  • Any of the service
#1091774
Reply to reviews
This flight has been a nightmare for my daughter Nicole! I purchased this trip for her last month so she could come to AZ for her sister birthday. 1st when she left Michigan her flight to AZ was over an hour late... this was the beginning of the bad sign!!! Today she...
Read more
Anonymous
Anonymous

"nightmare for my daughter Nicole!"Oh my, where's Nicole's complaint? Don't tell me her mommy/daddy had to fill one out for her? Here's a suggestion, why don't you take your h...

1.0
I didn't like
  • Lack of acceptance of fault
  • Negligent correspondence
  • Paying for in-flight beverages
#1084265
Reply to reviews