I am an disabled combat veteran that scheduled my 84 year old parents to fly out of Puerto Rico on 10/12/2017 - they are both in failing health - they have no electric, water or gas to cook with - they are almost out of food - we checked the flight yesterday and it was...Read more
Flights scheduled for 10:45 this morning...it's not w 4:40 with NO end in sight. If it hadn't been for the fricking IRMA situation and my jack butt husband waiting to last minute to reschedule I wouldn't even be in this ***. Their plane "broke down" they New it before...Read more
I am a business traveler and have had nothing but sorry experiences with this company. Trying to speak to a live body by phone is nearly impossible. Their customer service at the airport is anything but service oriented. The lines at the airport and generally long, the...Read more
Frontier Airlines - Customer Care Review
They put me on hold for a refund until my 24 hour timeline expired then answered and said sorry to late . Stay away from this airline they are theifs
Frontier Airlines Customer Care Review
Cancelled my flight and never sent any notification while i was travelling frm Illinois to St. Louis. Now i have to wait until Wednesday to fly home. No vouchers, no hotel. They could give me a refund but the ticket was 66.00. Ive used half of that ticket. But it will not by another ticket.
Frontier Airlines Flight 327 Review
I am sitting on frontier flight 327 out of MSP. This is the 3rd straight flight out of MSP which has been late. Right now 20 mins and holding. I have been loyal for years. I AM FREAKING DONE WITH FRONTIER. I will even be cutting up my Frontier card. Worse. When there is an issue just tell us. Dont freaking ignore us. We know ou freak departure time. Assas
Short Review on November 05, 2016
Frontier was my number one Airline until the recent takeover ,when they made their seating smaller got rid of most of their dedicated employees and brought in contract employees.Unfortunately this companys been bought and sold so many times typical greed of corporate America anymore.
We booked a family get together flight from Phoenix to Chicago. I prepaid for 4 seats selection and one bagage! We tried the online check in 24 hours before and through the day before the flight, but the website kept giving an error "unable to check you in at this...Read more
Me and my husband used frontier airlines. We will never fly frontier airlines again. I will personally tell everyone i know that may be flying my experience. We were on time to catch our flight. They locked the door. Would not let us board the plane. Our flight was for...Read more
MY HUSBAND AND I FLEW FROM CLEVELAND TO PHOENIX AND IT WAS THE WORST SERVICE I HAVE EVER HAD. WE HAD TO PAY ALMOST $160.00 FOR CARRY ON LUGGAGE. THEN TO TOP IT ALL OFF WE HAD TO PAY FOR OUR BEVERAGE ON THE FLIGHT. FOR THE MONEY WE SPENT ON THE TICKETS AND THE LUGGAGE I...Read more
This flight has been a nightmare for my daughter Nicole! I purchased this trip for her last month so she could come to AZ for her sister birthday. 1st when she left Michigan her flight to AZ was over an hour late... this was the beginning of the bad sign!!! Today she...Read more
I didn't like
- Paying for in-flight beverages
- Lack of acceptance of fault
- Paying for carry on
This issue raises an extraordinary interest that compels me to direct to your attention immediately. The absence of any articulated response suggests a holding principle to not remedy the issue. Any silence only rubber-stamps the issue and deeply supports the...Read more
If you don't want to actually leave for your destination on time, well, then Frontier Airlines is the airline for you. My family and I were travelling from LAX (Los Angeles) to MCO (Orlando). Our flight from LAX to MCO was delayed for over two hours, do you think the...Read more
TERRIBLE CUSTOMER SERVICE. worst airline I have ever flown. We were delayed twice and instead of talking options with us we had a girl named Andrea Ross who was very rude and kept telling us to step aside while talking to her about what we had going on and continued to...Read more
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