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1.4 Based on 220 reviews
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  • Customers like
    • Low fares 5
    • Flight attendant 5
    • It till new owner came 4
  • Customers don't like
    • Unacceptable customer service 48
    • Baggage fees 11
    • Useless employees 9

Checked my bag just to get to the airport from Denver to Cincinnati and my bag never made it. Finally got my bag (I was on a business trip so I had to buy all new things) and I had UNDERWEAR, BRA, a skirt and three shirts missing from my bag. This is a joke of an airlines completely useless. It has been an upward battle trying to get something for my stolen things. I appreciated the $50 a day just to get clothes for my business meeting but who... Read more

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Delayed 2 1/2 hours, just changed the flight with no apology or explanation. Jeremy supposed station mgr of PDX was rude & horrible at customer service!

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We were going to fly from St. Louis to Seattle last month for a short vacation. We got to airport with flight checked in, boarding passes printed, checked bags paid. When we got to check in area, we were told they cannot check our bags, and we are going to be late for the flight. We said fine, we will pay to carry them on, they are carry-on bags, and we know we can pay at the gate. They kept our boarding passes, and REFUSED to give back. After... Read more

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I had close family members who flew on Frontier today. The airline wanted them to pay for bottled water $2.00. My husband has been on many flights international and domestic. Not first class either. I have traveled also and we have NEVER had to pay for water. For what you pay for the ticket, baggage fees, cattle car seating, you dam will should not have to pay for water.! I have traveled on Frontier in the past 8yrs, the seats were comfortable,... Read more

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Warning do not fly. Advertise low fairs but charges you for carry on and luggage. Ticket was 179.00 plus 40.00 tax. 1 bag 40.00 and carry on 35.00. Return flight chaged same fees. Seats do not recline and space is tight. You can purchase an exit row for 50.00 that does recline and for 5.00 you can pick your seat.

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I recently had the worst experience ever with Frontier Airlines. I had a flight on Friday and it was cancelled. They offered to put on later flight, and again cancelled. I was put on next day flight and it was delayed for an hour and a half because the CAPTAIN had to go down and load all the baggage on himself! Then, while he was doing that, the plane was over fueled by 11,000lbs and we had to wait for them to then come and de-fuel. I had to... Read more

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Frontier airlines is the bottom of the barrel. They promote low prices and then have add ons. Don't fly this cheap *** airline. It is not a surprise they have such s low rating. I purchased s first class ticket with United for cheaper than this budget carrier. Don't use them

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Awful experience. Flight was delayed for 6 hours with no explanation. Then to compensate get delay for a $10 voucher? No thanks. What does that cover? A bag of chips and a soda? They should be giving out round trip vouchers. I shouldn't complain much, you get what you pay for. Cheap flights, cheap service.

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I reserved a roundtrip ticket eith frontier airlines august 3. Less than 24 hrs later i called them to ser if there was charge to cancel the return trip she said no and she would refund me $73 the cost of the return ticket since i had canceled it within 24 hr. Sbout 15 minutes later i checked my email from them showing a charge for canceling. I called back and talked with a different agent. The agent was rude and threatened to add additional... Read more

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Rudest customer service I have EVER ENCOUNTERED! !!!! Working in customer service! !!!!!!!

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